Remote Orthodontic Clinical Integration Specialist

Angel Aligner; Boston (MA); A distancia; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Angel Aligner seeks a Clinical Integration Specialist to guide new customers through onboarding, partnering with the sales team to provide clear, educational support. You will design and deliver training materials, diagnose product and clinical issues, and ensure a smooth adoption journey for practices using our digital orthodontic solutions.

In this remote role, you’ll collaborate with clinicians, support teams, and customers, building trusted relationships and contributing to continuous

Formación

• BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field.
• Minimum of 3 year’s work experience with orthodontic manufacturer or orthodontic practice.

Responsabilidades

• Work closely with sales and customer service to deliver exceptional customer support and timely training throughout the onboarding process
• Design, develop and deliver customized technical support and product training (videos, presentations, written guides and protocols) specifically for the customer and their needs
• Diagnose and resolve product and/or clinical challenges for customers
• Perform common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance) as it relates to usage of our product
• Build long-term trusting relationships with our customers
• Serve as subject matter expert to internal teams regarding physical product and software
• Share key success metrics and process improvement ideas related to integration process
• Develop feedback loops, ensuring our customer’s voice is heard in product development, sales, support, marketing and relevant cross functional teams

Conocimientos

Orthodontic operations

Aligner mechanics

Adult learning theory

Verbal communication

MS Office & 3D planning

Virtual presentation

Analytical problem-solving

Time management

Flexibility & adaptability

Interpersonal skills

Organizational skills

Educación

BS/BA or equivalent experience

Descripción del empleo

Angel Aligner seeks a Clinical Integration Specialist to guide new customers through onboarding, partnering with the sales team to provide clear, educational support. You will design and deliver training materials, diagnose product and clinical issues, and ensure a smooth adoption journey for practices using our digital orthodontic solutions.

In this remote role, you’ll collaborate with clinicians, support teams, and customers, building trusted relationships and contributing to continuous