Clinical Integration Specialist

Angel Aligner; Boston (MA); A distancia; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Angel Aligner seeks a Clinical Integration Specialist to guide new customers through onboarding, partnering with the sales team to provide clear, educational support. You will design and deliver training materials, diagnose product and clinical issues, and ensure a smooth adoption journey for practices using our digital orthodontic solutions.

In this remote role, you’ll collaborate with clinicians, support teams, and customers, building trusted relationships and contributing to continuous

Formación

• BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field.
• Minimum of 3 year’s work experience with orthodontic manufacturer or orthodontic practice.

Responsabilidades

• Work closely with sales and customer service to deliver exceptional customer support and timely training throughout the onboarding process
• Design, develop and deliver customized technical support and product training (videos, presentations, written guides and protocols) specifically for the customer and their needs
• Diagnose and resolve product and/or clinical challenges for customers
• Perform common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance) as it relates to usage of our product
• Build long-term trusting relationships with our customers
• Serve as subject matter expert to internal teams regarding physical product and software
• Share key success metrics and process improvement ideas related to integration process
• Develop feedback loops, ensuring our customer’s voice is heard in product development, sales, support, marketing and relevant cross functional teams

Conocimientos

Orthodontic operations

Aligner mechanics

Adult learning theory

Verbal communication

MS Office & 3D planning

Virtual presentation

Analytical problem-solving

Time management

Flexibility & adaptability

Interpersonal skills

Organizational skills

Educación

BS/BA or equivalent experience

Descripción del empleo

Join Angel Aligner and help transform smiles through innovative orthodontic solutions. As one of the world's leading clear aligner companies, we combine advanced digital technology, clinical expertise, and patient-centered care to deliver customized treatment solutions that improve patients' lives. Our Clinical Integration team serves as a vital link between dental professionals, clinical providers, and internal business partners, ensuring a seamless customer experience throughout the treatment journey. In this dynamic and fast-growing environment, you will collaborate with clinicians, sales teams, and customers to drive clinical adoption, optimize treatment outcomes, and support practice success. Join us as we continue to grow and shape the future of digital orthodontics.

Job Summary: The Clinical Integration Specialist is integral to the initial experience of a new customer’s journey with Angel Aligner. This role will partner with our sales team in supporting our customers throughout the onboarding experience by providing exceptional communication and educational support.

Some Essential Functions, Duties & Responsibilities

• Work closely with sales and customer service to deliver exceptional customer support and timely training throughout the onboarding process
• Design, develop and deliver customized technical support and product training (videos, presentations, written guides and protocols) specifically for the customer and their needs
• Diagnose and resolve product and/or clinical challenges for customers
• Perform common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance) as it relates to usage of our product
• Build long-term trusting relationships with our customers
• Serve as subject matter expert to internal teams regarding physical product and software
• Share key success metrics and process improvement ideas related to integration process
• Develop feedback loops, ensuring our customer’s voice is heard in product development, sales, support, marketing and relevant cross functional teams

Travel Requirements

• Remote based role; up to 10% travel may be required to attend key industry and corporate events.

Required Skills & Abilities

• Deep understanding of orthodontic practice operations and team dynamics
• In-depth knowledge or experience of orthodontic mechanics via aligner therapy
• Working knowledge of adult learning theory
• Excellent verbal and written communication skills
• Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment planning software programs
• Exceptional virtual presentation skills
• Strong analytical and creative problem-solving skills
• Excellent time management skills with a proven ability to meet deadlines
• Flexible and adaptable - handles change confidently and able to shift priorities and adapt to rapid progress
• Excellent interpersonal and customer service skills
• Excellent organizational skills with attention to detail

Education and Experience

• BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field
• Minimum of 3 year’s work experience with orthodontic manufacturer or orthodontic practice