Clinical Onboarding & Orthodontic Tech Support Specialist

Envista Holdings Corporation; United States; Teletrabalho; USD 65 000 - 105 000; Tempo integral

Resumo da oferta

Ormco is seeking a Clinical Onboarding Specialist to support new orthodontic customers across our digital portfolio. You will train doctors on our systems and protocols, orchestrate onboarding activities, and serve as the first clinical support point of contact. This role requires strong communication and a customer-first mindset.

You will collaborate with cross-functional teams, participate in industry events, and ensure smooth onboarding experiences for clinicians and practices.

Qualificações

• Bachelor’s degree in Dental or equivalent is required.
• Strong customer service mindset and communication skills.
• Ability to work in cross-functional, matrixed environments and manage multiple stakeholders.

Responsabilidades

• Lead successful clinical onboarding for new customers.
• Educate doctors on internal systems, processes, and Spark case design.
• Facilitate case reviews during onboarding period for new Spark users.
• Serve as primary contact for initial clinical support to new customers.
• Schedule technical follow-ups with doctors and provide remote onboarding.

Conhecimentos

Customer service

Communication skills

Teamwork

Problem solving

Cross-functional

Independent work

Formação académica

Bachelor’s degree in Dental

Ferramentas

Word

Excel

PowerPoint

Windows OS

Descrição da oferta de emprego

Ormco is seeking a Clinical Onboarding Specialist to support new orthodontic customers across our digital portfolio. You will train doctors on our systems and protocols, orchestrate onboarding activities, and serve as the first clinical support point of contact. This role requires strong communication and a customer-first mindset.

You will collaborate with cross-functional teams, participate in industry events, and ensure smooth onboarding experiences for clinicians and practices.