Remote Order Processor & Client Support Specialist

Valet Living; United States; A distancia; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401k match

PTO and holidays

Tuition reimbursement

Referral bonuses

Pet insurance

Assistance programs

Discount programs

Torch Fitness access

Descripción de la vacante

MultiPro Property Solutions is seeking an Order Processor to act as the main client contact, processing service work orders with speed and accuracy. You will support scheduling, document all interactions, and resolve issues with professionalism while coordinating with branch teams across the United States.

The role requires 2+ years in order processing or customer service, bilingual English/Spanish, and strong MS Office or Salesforce skills.

Formación

• 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.

Responsabilidades

• Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or elevate as needed.
• Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Documentation & Reporting: Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.

Conocimientos

Customer service

Organizational skills

Bilingual English/Spanish

MS Office

Salesforce

Educación

High school diploma or GED

Herramientas

Salesforce

Excel

PowerPoint

Teams

Descripción del empleo

MultiPro Property Solutions is seeking an Order Processor to act as the main client contact, processing service work orders with speed and accuracy. You will support scheduling, document all interactions, and resolve issues with professionalism while coordinating with branch teams across the United States.

The role requires 2+ years in order processing or customer service, bilingual English/Spanish, and strong MS Office or Salesforce skills.