Order Processor (Bilingual Required - Eng/Span) - MultiPro Property Solutions

Valet Living; Las Vegas, Henderson, Paradise (NM, NC, CA); Teletrabalho; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401k with company match

Paid time off

Professional development

Referral bonuses

Pet insurance

Assistance programs

Discount programs

Torch Fitness access

Resumo da oferta

MultiPro Property Solutions is seeking an Order Processor to serve as the main client contact, ensuring timely and accurate order fulfillment. You will process service work orders, support clients via phone, email, and text, and maintain strong relationships with field operations.

The role emphasizes organization, proactive communication, and high-quality customer service, with a remote setup supporting clients across US time zones.

Qualificações

• 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.
• High school diploma or GED required; additional coursework or degree preferred.
• Bilingual: English/Spanish required.
• Proficient in Microsoft Office Suite; Salesforce experience preferred.

Responsabilidades

• Manage Order Processing: Create and process service work orders in our system ensuring client needs are addressed quickly and effectively.
• Client Support: Be the first point of contact for client inquiries via phone, email, and text; resolve issues or escalate as needed.
• Relationship Management: Build and maintain strong client relationships with timely updates and proactive communication.
• Service Coordination: Work with branch operations to support scheduling changes, order updates, and service delivery.
• Documentation & Reporting: Maintain accurate client records and ensure interactions are documented thoroughly.
• Customer Satisfaction: Conduct follow-up calls and surveys to meet service expectations and identify improvement opportunities.

Conhecimentos

Order processing

Customer service

Bilingual English/Spanish

Detail-oriented

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Salesforce

Descrição da oferta de emprego

Process Orders. Support Clients. Grow Your Career. Are you a detail-oriented professional who thrives in a fast-paced environment? Do you enjoy supporting clients, ensuring seamless service delivery, and keeping operations organized? If so, MultiPro wants you on our team! We're looking for an Order Processor ready to make an impact. In this role, you'll serve as a key point of contact for our clients while ensuring timely and accurate order fulfillment. If you're proactive, highly organized, and passionate about customer service, this is the role for you.

Compensation & Work Environment Details

Hourly Range: $18.00 - $20.00 Schedule: Monday - Friday, 8:00 AM - 5:00 PM PT/ 9:00 AM - 6:00 PM MT. Must be able to work Pacific/Mountain Time hours while supporting clients, branch teams, and field operations across all U.S. time zones, adapting communication and prioritization as needed. Work Location: This position can be based in the following states: Nevada or Arizona. Candidates must reside in one of these states at the time of hire. Work Environment: Remote role with high client interaction

What You'll Do

• Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalat as needed.
• Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Documentation & Reporting: Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.

What We’re Looking For

• Experience: 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.
• Education: High school diploma or GED required; additional coursework or degree preferred.
• Bilingual: English/Spanish required.
• Tech-Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Salesforce experience highly preferred.
• Customer-Focused: Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
• Organized & Detail-Oriented: Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment.
• Professional & Independent: Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.
• Collaborative: Comfortable working with cross-functional teams to meet client needs.

Why You'll Love Working with Us

Work hard, grow fast. At MultiPro Property Solutions, we recognize talent, reward ambition, and promote from within. If you're looking for a place where effort leads to opportunity, innovation is encouraged, and leadership is earned, you've found it.

Comprehensive Benefits

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

MultiPro Property Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.