Order Processor (Bilingual Required - Eng/Span) - MultiPro Property Solutions

valet; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid time off

Tuition reimbursement

Referral bonuses

Torch Fitness access

Job summary

MultiPro Property Solutions is seeking a detail-oriented professional for an order processing and client support role. You will create and process service work orders, serve as the first contact for inquiries via phone, email, and text, and manage client records with accurate documentation.

The position is remote with high client interaction across US time zones. Ideal candidates have at least 2 years in related roles, bilingual English/Spanish, and proficiency in Microsoft Office; Salesforce

Qualifications

• 2+ years in order processing, customer service, or call center.
• High school diploma or GED required; degree preferred.
• Bilingual in English and Spanish required.
• Proficient with Microsoft Office; Salesforce experience preferred.
• Strong customer-focused, empathetic with urgency and professionalism.
• Organized, detail-oriented, multitasking in a fast-paced environment.
• Professional, independent, and able to work with minimal supervision.
• Collaborative and able to work with cross-functional teams.

Responsibilities

• Process service work orders accurately and promptly.
• Serve as main contact for client inquiries via phone, email, and text.
• Maintain and update client records and databases.
• Coordinate with branch operations for scheduling and deliveries.
• Follow up with clients and collect surveys to gauge satisfaction.
• Assist with account setup and multi-team communication.

Skills

Order processing

Customer service

Call center

Bilingual English/Spanish

Microsoft Office

Salesforce

Education

High School Diploma or GED

Job description

Process Orders. Support Clients. Grow Your Career.

Are you a detail-oriented professional who thrives in a fast-paced environment? Do you enjoy supporting clients, ensuring seamless service delivery, and keeping operations organized? If so, MultiPro wants you on our team!

#LI-AC1

Compensation & Work Environment Details:

Hourly Range : $18.00 - $20.00

Schedule: Monday - Friday, 8:00 AM - 5:00 PM PT/ 9:00 AM - 6:00 PM MT. Must be able to work Pacific/Mountain Time hours while supporting clients, branch teams, and field operations across all U.S. time zones , adapting communication and prioritization as needed.

Work Location: This position can be based in the following states: Nevada or Arizona. Candidates must reside in one of these states at the time of hire.

Work Environment: Remote role with high client interaction

What You'll Do:

• Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or elevate as needed.
• Relationship Management: Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Documentation & Reporting: Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.

What We’re Looking For:

• Experience: 2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus.
• Education: High school diploma or GED required; additional coursework or degree preferred.
• Bilingual: English/Spanish required.
• Tech‑Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Salesforce experience highly preferred.
• Customer‑Focused: Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
• Organized & Detail‑Oriented: Strong ability to multitask, prioritize, and ensure accuracy in a fast‑paced environment.
• Professional & Independent: Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.
• Collaborative: Comfortable working with cross‑functional teams to meet client needs.

Why You'll Love Working with Us:

Work hard, grow fast. At MultiPro Property Solutions, we recognize talent, reward ambition, and promote from within. If you're looking for a place where effort leads to opportunity, innovation is encouraged, and leadership is earned, you've found it.

Comprehensive Benefits:

• Health Benefits : Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Professional Development : Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks : Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

MultiPro Property Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.