Remote Order Processor

MultiPro Property Solutions, LLC; Yuma (AZ); Teletrabalho; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) with company match

Paid Time Off

Tuition reimbursement

Referral bonuses

Discount programs

Resumo da oferta

MultiPro Property Solutions, LLC is seeking an Order Processor to serve as a key contact for clients and ensure timely, accurate order fulfillment. This role supports field operations and emphasizes proactive communication, with a strong focus on customer service and efficient service delivery.

The ideal candidate has 2+ years in order processing or customer service, is bilingual in English and Spanish, and is proficient with Microsoft Office and Salesforce.

Qualificações

• 2+ years of order processing or customer service experience.
• Bilingual English/Spanish required.
• Proficient with MS Office and CRM systems like Salesforce.

Responsabilidades

• Manage Order Processing: create and process service work orders accurately.
• Client Support: be the first point of contact via phone, email, and text; resolve issues.
• Build and maintain strong client relationships with timely updates and proactive communication.
• Service Coordination: assist scheduling changes, order updates, and service delivery with branch teams.
• Maintain accurate client records and document interactions in databases.

Conhecimentos

Order processing

Customer service

Call center

Bilingual EN/ES

Microsoft Office

Salesforce

Formação académica

High school diploma or GED

Ferramentas

Salesforce

Microsoft Excel

Descrição da oferta de emprego

Support Clients. Do you enjoy supporting clients, ensuring seamless service delivery, and keeping operations organized? We’re looking for an Order Processor ready to make an impact. In this role, you’ll serve as a key point of contact for our clients while ensuring timely and accurate order fulfillment. If you’re proactive, highly organized, and passionate about customer service, this is the role for you.

Hourly Range : $18.00 - $20.00

Schedule: Monday - Friday, 8:00 AM - 5:00 PM PT/ 9:00 AM - 6:00 PM MT. Must be able to work Pacific/Mountain Time hours while supporting clients, branch teams, and field operations across all U.Remote role with high client interaction

• Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalated as needed.
• Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.
• Experience: 2+ years of order processing, customer service, or call center experience; Education: High school diploma or GED required; Bilingual: English/Spanish required.
• Tech-Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Salesforce experience highly preferred.
• Customer-Focused: Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
• Professional & Independent: Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.

• Health Benefits : Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks : Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The application window is anticipated to close 60 days from the date the job is posted.

MultiPro Property Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.