Remote Order Processor

MultiPro Property Solutions, LLC; Arizona; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401k with company match

PTO & holidays

Tuition reimbursement

Referral bonuses

Pet insurance

Assistance programs

Discount programs

Torch Fitness access

Job summary

MultiPro Property Solutions, LLC is seeking an Order Processor to serve as the main client contact and ensure accurate order fulfillment. You will create and process service work orders, handle inquiries, and coordinate with branches for timely delivery.

The ideal candidate has 2+ years in order processing or customer service, is bilingual in English/Spanish, and is proficient with Microsoft Office; Salesforce experience is a plus. This is a remote role with Pacific/Mountain Time hours.

Qualifications

• 2+ years in order processing or customer service.
• High school diploma or GED required.
• Bilingual in English and Spanish.
• Proficient with Microsoft Office; Salesforce experience preferred.

Responsibilities

• Accurately create and process service work orders in our system.
• Serve as the first point of contact for client inquiries by phone, email, and text.
• Build and maintain strong client relationships with timely updates.
• Coordinate with branch operations for scheduling changes and service delivery.
• Maintain accurate client records and document interactions thoroughly.
• Conduct follow-up calls and surveys to ensure satisfaction.
• Assist with account setup and cross-team communication.

Skills

Order processing

Customer service

Bilingual English/Spanish

Microsoft Office

Salesforce

Communication

Documentation

Education

High school diploma or GED

Tools

Salesforce

Excel

Word

PowerPoint

Teams

Job description

Support Clients. Do you enjoy supporting clients, ensuring seamless service delivery, and keeping operations organized? We're looking for an Order Processor ready to make an impact. In this role, you'll serve as a key point of contact for our clients while ensuring timely and accurate order fulfillment. If you're proactive, highly organized, and passionate about customer service, this is the role for you.

Hourly Range : $18.00 - $20.00

Schedule: Monday - Friday, 8:00 AM - 5:00 PM PT/ 9:00 AM - 6:00 PM MT. Must be able to work Pacific/Mountain Time hours while supporting clients, branch teams, and field operations across all U. Remote role with high client interaction

• Manage Order Processing: Accurately create and process service work orders in our system, ensuring client needs are addressed quickly and effectively.
• Client Support: Serve as the first point of contact for client inquiries via phone, email, and text. Resolve client and resident issues or escalated as needed.
• Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support.
• Service Coordination: Work closely with branch operations teams to support scheduling changes, order updates, and service delivery.
• Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly.
• Customer Satisfaction: Conduct follow-up calls and digital surveys to ensure service expectations are met and identify opportunities for improvement.
• Administrative Support: Assist with account setup, manage client property information, and ensure smooth communication across teams.
• Experience: 2+ years of order processing, customer service, or call center experience; Education: High school diploma or GED required; Bilingual: English/Spanish required.
• Tech-Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Salesforce experience highly preferred.
• Customer-Focused: Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism.
• Professional & Independent: Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision.

• Health Benefits : Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks : Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The application window is anticipated to close 60 days from the date the job is posted.

MultiPro Property Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.