Remote Order Processing & Returns Specialist

Keystone Technologies Inc; Boise (ID); Remote; USD 42,000 - 58,000; Full time

Job summary

Keystone Technologies Inc. is hiring for an Order Processing & Returns Associate (Remote). The role supports processing customer orders and returns, with onboarding at the Headquarters in Lansdale, PA during the first week and travel required for onboarding.

The team emphasizes accuracy, responsiveness, and strong customer service. You will handle orders, shipments, back orders, and cross-department coordination to ensure Light Made Easy promises are met.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of customer service experience or in a related field.
• 1-3 years of data entry experience.
• Proficient in Microsoft Office applications, specifically Excel.
• Excellent verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to work individually and in a team.
• Ability to prioritize and juggle tasks while maintaining accuracy in a fast-paced work environment.
• Ability to process in a timely manner.
• Able to maintain professional relationships with internal and external customers.

Responsibilities

• Entering customer purchase orders into computer system and work with warehouse team to fill orders
• Processing shipments released from third party warehouses
• Managing back orders and communicate with internal and external customers accordingly
• Working with various internal departments to resolve issues related to pricing, credit, inventory availability, shipping, etc.
• Communicating directly with customers to provide order status updates
• Developing a working knowledge of our part numbers and product offering
• Serving as a customer service contact for external and internal customers to see RMA cases through to completion
• Interacting with customers and sales personnel to initiate claims
• Collaborating with product development team to have warranty claims reviewed
• Investigating shipping discrepancies with warehouse team and perform required computer transactions to adjust inventory levels
• Communicating with accounting team to ensure customers receive proper credits
• Coordinating all logistics to collect returned goods and ship replacements
• Communicating directly with customers to provide case status updates
• Maintaining key customer records in computer system

Skills

Customer service

Data entry

Microsoft Excel

Communication skills

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Keystone Technologies Inc. is hiring for an Order Processing & Returns Associate (Remote). The role supports processing customer orders and returns, with onboarding at the Headquarters in Lansdale, PA during the first week and travel required for onboarding.

The team emphasizes accuracy, responsiveness, and strong customer service. You will handle orders, shipments, back orders, and cross-department coordination to ensure Light Made Easy promises are met.