Global Order Management Leader - Salesforce & Sage Intacct

Loftware,-Inc.-; Portsmouth (NH); On-site; USD 130,000 - 170,000; Full time

Job summary

Loftware seeks a Senior Manager, Global Order Management to lead the Order Management function from contract execution through billing readiness, combining team leadership with deep systems expertise in Salesforce and Sage Intacct.

You will own order management for new business, amendments, and cancellations, driving automation, data quality, controls, and scalable processes. This role partners with Revenue Accounting and IT to optimize integrations and reporting.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 8+ years of experience in order management, quote-to-cash, finance operations, billing, or related function.
• Strong hands-on functional knowledge of Salesforce (accounts, opportunities, products, pricing, contracts, orders, approvals).
• Strong knowledge of Sage Intacct (AR, billing, integrations).
• Experience troubleshooting Salesforce-to-Sage Intacct data flows, integrations, and reconciliations.

Responsibilities

• Lead Global Order Management from contract execution through billing readiness.
• Own global order management for new business, amendments, and cancellations.
• Lead and develop the Order Management team; establish processes, SLAs, controls, and escalation.
• Serve as senior escalation point for complex transactions.
• Monitor backlogs, aging, and exceptions affecting billing.
• Drive accurate month-end and quarter-end execution.
• Act as functional SME for Salesforce and Sage Intacct in the order-to-cash process.
• Understand data flow between systems and coordinate solutions.
• Translate business needs into system enhancement requirements.
• Lead testing, UAT, implementation, validation, and user adoption.
• Improve reporting and exception management for manual transactions.
• Identify integration gaps and data-quality issues; maintain a prioritized improvement roadmap.
• Increase automation and straight-through processing across order creation, validation, approvals, data transfer, and billing readiness.
• Support broader quote-to-cash and order-to-cash transformation initiatives.
• Strengthen controls over order creation, changes, approvals, interfaces, and documentation.

Skills

Order management

Finance operations

Cross-functional communication

Process improvement

Automation

Education

Bachelor’s degree in Accounting, Finance, Business, Operations, Information Systems, or a related field

Tools

Salesforce

Sage Intacct

Job description

Loftware seeks a Senior Manager, Global Order Management to lead the Order Management function from contract execution through billing readiness, combining team leadership with deep systems expertise in Salesforce and Sage Intacct.

You will own order management for new business, amendments, and cancellations, driving automation, data quality, controls, and scalable processes. This role partners with Revenue Accounting and IT to optimize integrations and reporting.