Remote Order & Client Management Specialist I

eMolecules, Inc; Boston (MA); Remote; USD 33,000 - 34,000; Full time

Job summary

eMolecules is seeking an Order and Client Management Specialist I to join our remote team. You will be the go-to contact for customers and suppliers, processing orders, validating POs, and ensuring data accuracy across Zendesk and NetSuite.

The role emphasizes proactive issue resolution and collaboration with cross-functional teams. Ideal candidates have a customer-service mindset, strong attention to detail, and the ability to multitask in a fast-paced environment, with experience supporting a

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1+ year of experience in customer service, order processing, or a related administrative role.
• Strong attention to detail and data accuracy.
• Customer-service mindset with clear, professional communication skills.
• Ability to multitask in a fast-paced environment.
• Experience working with customers around the globe & familiarity with different currencies is a plus.
• Familiarity with Zendesk, NetSuite, or similar systems a plus.

Responsibilities

• Support customers and suppliers — serve as a go-to contact for a diverse global customer and supplier base via phone and email, providing accurate, timely answers on orders, shipments, availability, and pricing
• Process and manage orders — validate and process customer POs, manage work queues across Zendesk, NetSuite, and other systems, and keep order and pricing data accurate and up to date
• Troubleshoot and resolve issues — resolve failed orders, pricing discrepancies, and supplier exceptions, sourcing alternatives and communicating proactively with customers to minimize disruption
• Coordinate documentation — gather QC data, safety data sheets, certificates of analysis, and other customer-requested documents from suppliers
• Drive improvement — contribute to cross-functional projects and process improvements that enhance the customer experience

Skills

Customer service

Order processing

Data accuracy

Communication skills

Multitasking

Global customers

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Zendesk

NetSuite

Job description

eMolecules is seeking an Order and Client Management Specialist I to join our remote team. You will be the go-to contact for customers and suppliers, processing orders, validating POs, and ensuring data accuracy across Zendesk and NetSuite.

The role emphasizes proactive issue resolution and collaboration with cross-functional teams. Ideal candidates have a customer-service mindset, strong attention to detail, and the ability to multitask in a fast-paced environment, with experience supporting a