Remote Order & Client Specialist I — Global Support

eMolecules, Inc.; United States; Remote; USD 33,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Holidays

Remote work

Job summary

eMolecules is seeking an Order and Client Management Specialist I to support a global customer and supplier base, manage orders across multiple systems, and build knowledge of products and processes in a fast-paced, remote environment.

Responsibilities include order processing, data accuracy, issue resolution, and collaboration on cross-functional projects to enhance the customer experience. This role offers a clear path for growth within a global company.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1+ year of experience in customer service, order processing, or related administrative role.
• Strong attention to detail and data accuracy.
• Customer-service mindset with clear, professional communication skills.
• Ability to multitask in a fast-paced environment.
• Experience working with customers around the globe & familiarity with different currencies is a plus.
• Familiarity with Zendesk, NetSuite, or similar systems is a plus.

Responsibilities

• Serve as main contact for global customers and suppliers via phone and email, providing accurate, timely answers on orders, shipments, availability, and pricing.
• Process and validate customer POs; manage work queues in Zendesk, NetSuite, and other systems; keep order and pricing data accurate.
• Resolve failed orders and pricing discrepancies; communicate proactively with customers to minimize disruption.
• Coordinate documentation such as QC data, safety data sheets, certificates of analysis from suppliers.
• Contribute to cross-functional projects and process improvements that enhance the customer experience.

Skills

Customer service

Data accuracy

Attention to detail

Multitasking

Global customers

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Zendesk

NetSuite

Job description

eMolecules is seeking an Order and Client Management Specialist I to support a global customer and supplier base, manage orders across multiple systems, and build knowledge of products and processes in a fast-paced, remote environment.

Responsibilities include order processing, data accuracy, issue resolution, and collaboration on cross-functional projects to enhance the customer experience. This role offers a clear path for growth within a global company.