Remote Oracle EPM Associate - EPBCS & Client Support

Huron Consulting Group; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Remote work from anywhere in the U.S.或

Medical, dental, and vision coverage

401(k) plan with employer match

Paid Time Off

Parental leave and adoption assistance

Job summary

Huron Consulting Group is seeking a Managed Services Associate/Senior Associate focused on Oracle EPM, especially EPBCS, to deliver high-quality managed services for clients. The role supports the team, resolves client issues, and ensures strong customer satisfaction while accommodating West Coast coverage.

Ideal candidates have 2–4 years (Associate) or 5+ years (Senior Associate) in Oracle EPM, certifications, and a client-driven mindset. Remote work from the U.S. or Canada is available.

Qualifications

• Proven expertise with Oracle EPM; EPBCS focus; ability to troubleshoot incidents and service requests.
• Experience with at least one of EPBCS, FCCS, ARC, PCMCS; certification at level 2 support preferred.
• Must be based on West Coast (Pacific Time Zone) or support coverage accordingly.

Responsibilities

• Assist in day-to-day managed services operations; resolve client issues promptly.
• Provide support to the Oracle EPM team; troubleshoot and resolve problems.
• Maintain strong client relationships; understand needs and ensure satisfaction.
• Monitor service metrics; contribute to continuous improvement strategies.
• Collaborate with cross-functional teams for seamless service delivery.
• Stay current with Oracle EPM updates and industry trends.
• Assist in managing SLAs and contractual obligations.
• Prepare and present regular service performance and client satisfaction reports.

Skills

EPBCS

FCCS

ARC

PCMCS

Oracle EPM

ITIL knowledge

Education

Bachelor's degree in Information Technology, Business Administration, or related field

Job description

Huron Consulting Group is seeking a Managed Services Associate/Senior Associate focused on Oracle EPM, especially EPBCS, to deliver high-quality managed services for clients. The role supports the team, resolves client issues, and ensures strong customer satisfaction while accommodating West Coast coverage.

Ideal candidates have 2–4 years (Associate) or 5+ years (Senior Associate) in Oracle EPM, certifications, and a client-driven mindset. Remote work from the U.S. or Canada is available.