Remote Opt-Out Support Associate (Part-Time)

HRS Talent Solutions; Detroit (MI); Remote; USD 40,000 - 43,000; Part time

Job summary

HRS Talent Solutions is seeking a remote Customer Service Opt-Out Support Assistant to handle unsubscribe requests and investigative follow-up. This role emphasizes accurate record-keeping, privacy, and routing issues to the appropriate team. A private home office is acceptable for this position.

The ideal candidate can read requests carefully, maintain an audit trail, and learn our employer rules. Prior marketing experience is optional; training will be provided.

Qualifications

• Prior marketing experience is optional; training will be provided.
• Familiarity with email preferences is helpful for learning the rules.

Responsibilities

• Review assigned online complaints about unwanted campaign emails.
• Check permitted preference and message records.
• Identify the address and communication category involved.
• Flag a mismatch for the authorized team.
• Send approved acknowledgement wording.
• Record the investigation owner and next status.
• Protect personal contact information.

Job description

HRS Talent Solutions is seeking a remote Customer Service Opt-Out Support Assistant to handle unsubscribe requests and investigative follow-up. This role emphasizes accurate record-keeping, privacy, and routing issues to the appropriate team. A private home office is acceptable for this position.

The ideal candidate can read requests carefully, maintain an audit trail, and learn our employer rules. Prior marketing experience is optional; training will be provided.