Customer Service Opt-Out Support Assistant

HRS Talent Solutions; Detroit (MI); Remote; USD 40,000 - 43,000; Part time

Job summary

HRS Talent Solutions is seeking a remote Customer Service Opt-Out Support Assistant to handle unsubscribe requests and investigative follow-up. This role emphasizes accurate record-keeping, privacy, and routing issues to the appropriate team. A private home office is acceptable for this position.

The ideal candidate can read requests carefully, maintain an audit trail, and learn our employer rules. Prior marketing experience is optional; training will be provided.

Qualifications

• Prior marketing experience is optional; training will be provided.
• Familiarity with email preferences is helpful for learning the rules.

Responsibilities

• Review assigned online complaints about unwanted campaign emails.
• Check permitted preference and message records.
• Identify the address and communication category involved.
• Flag a mismatch for the authorized team.
• Send approved acknowledgement wording.
• Record the investigation owner and next status.
• Protect personal contact information.

Job description

Customer Service Opt-Out Support Assistant

Remote | Part-time | $29.15 - $31.40 per hour

When someone says they are still receiving messages after asking to unsubscribe, the response must be taken seriously. This remote customer service job records the report, checks the approved online preference information, and routes a discrepancy to the team that can investigate delivery and consent. Office administration matters here because the original request, current status and subsequent messages must stay connected. You will not silently change a consent record or declare a legal conclusion.

A private home office is appropriate when the queue includes personal contact preferences and forwarded messages.

Treat the report as a real issue

Read the message and identify the address and communication type involved under the employer's verification rules. An account may have more than one email or several subscription categories. Check the current status and relevant send history within your access, without digging into unrelated records. If the preference appears correct but another message arrived, note the discrepancy for the campaign owner. Do not dismiss the report because the system displays "unsubscribed.".

An acknowledgement should be courteous and direct. Do not ask the person to click an opt-out link again as a substitute for escalating a reported failure unless the employer specifically instructs that response. Keep the original message and timing visible. If a different team owns transactional notices, route the question accurately rather than treating every email as marketing.

Work in the role

• Review assigned online complaints about unwanted campaign emails.
• Check permitted preference and message records.
• Identify the address and communication category involved.
• Flag a mismatch for the authorized team.
• Send approved acknowledgement wording.
• Record the investigation owner and next status.
• Protect personal contact information.

Prior marketing experience is optional. Customer service or office administration experience can help, and the employer will train beginners on preference categories, privacy, and escalation. You should be careful with consent-related records and honest about what is still under review.

Questions the investigation may need

• Which address received the unwanted message?
• What type of email was it?
• When did the person make the opt-out request?
• Is the preference recorded in the current system?
• Does the reported message belong to a different program?
• Who owns the follow-up after the initial acknowledgement?

Gather only the details the employer's process calls for. The customer may attach the unwanted email; keep it in the secure case, not in a general campaign spreadsheet. If an internal record is corrected by an authorized colleague, wait for confirmation before telling the person the issue is resolved. A repeated report should be linked to the earlier case so investigators can see the sequence. The work is not about defending a marketing program. It is about respecting a request and giving the right team a complete, accurate account of a possible failure.

The work may involve several messages from the same person after an earlier escalation. Read the existing case so you do not send a fresh generic acknowledgement that ignores their history. If a specialist is actively working on the issue, connect the new example to that investigation. Record the time and message type accurately; those details can help the authorized team identify why the opt-out did not behave as expected.

A clear handoff also notes whether the unwanted message was recent or part of a repeated pattern.

Keep the original request visible

A customer may have opted out of one newsletter while still receiving a different type of notice, or the system may show a status that does not match the email they received. Those possibilities are reasons to investigate, not assumptions to send back as an answer. Note the date and channel of the original request, the type of new message and the status you were permitted to check. If the person forwards a sample, attach it through the approved system rather than circulating it in a broad group. A useful acknowledgement explains that the issue has been referred without suggesting that an unresolved problem is already fixed.

Your application

We are open to people who have never held a formal support title but can read a request carefully and keep an accurate trail. Familiarity with email preferences is helpful, though training on the employer's rules will be provided. Your resume can highlight relevant customer service, office administration or recordkeeping work if you have it.