Remote NOC Technician - 24/7 Network Support

Stimulus Technologies; United States; Remoto; USD 65.000 - 90.000; Tempo integral

Resumo da vaga

Stimulus Technologies is seeking a NOC Technician to monitor fixed wireless and fiber networks across multiple states from a remote role with occasional market travel. You will escalate issues and work within runbooks to restore service promptly.

You should bring 2+ years in NOC or similar, solid IP networking knowledge, and experience with monitoring and ticketing systems. Night/weekend shifts are required.

Qualificações

• 2+ years in a NOC, Tier 2 support, or network support role, preferably at an ISP, WISP or carrier.
• IP networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, ping and traceroute.
• Experience with network monitoring and ticketing systems.
• Clear written and verbal communication.
• Able to work rotating shifts, including nights, weekends and holidays.
• Preferred: fixed wireless (Tarana, Cambium, Ubiquiti) or fiber access (Calix) experience; NOC360 or Zabbix; MikroTik or Juniper CLI; CCNA or CompTIA Network+.

Responsabilidades

• Monitor network alarms and performance across wireless, fiber, and core networks.
• Open, update and close tickets with complete documentation of findings and actions.
• Troubleshoot and restore service remotely before dispatching Field Operations.
• Escalate to network engineering, Field Operations and on-call staff using defined escalation paths.
• Identify outages and notify the NOC Manager and Customer Experience of customer impact.
• Provide status updates during incidents until service is restored.
• Support planned maintenance with pre- and post-change checks.
• Verify that newly installed and acquired network equipment is being monitored.
• Follow NOC runbooks and recommend improvements.
• Participate in the on-call rotation.

Conhecimentos

NOC Experience

IP Networking

Network Monitoring

Ticketing Systems

Clear Communication

Shift Work

Formação

CompTIA Network+ or CCNA

Ferramentas

Tarana

Cambium

Ubiquiti

Calix

NOC360

Zabbix

MikroTik CLI

Juniper CLI

Descrição da vaga

Stimulus Technologies is seeking a NOC Technician to monitor fixed wireless and fiber networks across multiple states from a remote role with occasional market travel. You will escalate issues and work within runbooks to restore service promptly.

You should bring 2+ years in NOC or similar, solid IP networking knowledge, and experience with monitoring and ticketing systems. Night/weekend shifts are required.