Remote Operations Team Leader — Travel Services

World Travel Inc.; Exton (PA); Remote; USD 60,000 - 70,000; Full time

Job summary

World Travel Inc. is seeking a Team Manager, Operations to lead a virtual travel consultant team in a corporate setting. The role drives performance, develops staff, and ensures rapid, accurate reservations while maintaining client satisfaction.

The position requires at least 2 years of leadership in TMC or related environments, strong analytical and communication skills, and the ability to manage both in-office and remote staff toward shared goals.

Qualifications

• Leadership experience in a travel management or BPO environment is required.
• Ability to mentor and develop staff and drive performance against SLAs.
• Strong communication skills and problem-solving capabilities.
• Experience with client and vendor relationships and travel technology systems.

Responsibilities

• Direct daily operations of the travel consultant team to meet SLA targets.
• Coach and mentor staff for performance growth and career development.
• Collaborate with training and senior leadership to achieve KPIs and productivity goals.
• Monitor workflows, handle escalation, and ensure effective reservations processing.
• Report monthly results and maintain client satisfaction across accounts.

Skills

Leadership

Problem-solving

Team motivation

Change management

Independent work

Client relationships

Vendor relationships

Microsoft Excel

Communication

Tools

Excel

Job description

World Travel Inc. is seeking a Team Manager, Operations to lead a virtual travel consultant team in a corporate setting. The role drives performance, develops staff, and ensures rapid, accurate reservations while maintaining client satisfaction.

The position requires at least 2 years of leadership in TMC or related environments, strong analytical and communication skills, and the ability to manage both in-office and remote staff toward shared goals.