Remote Operations Team Manager (Travel)

World Travel, Inc.; Exton (PA); Remote; USD 60,000 - 70,000; Full time

Job summary

World Travel, Inc. seeks an Operations Team Manager to lead a corporate travel operations team, including in-office and virtual staff. The role focuses on delivering top customer service, maintaining client satisfaction, and driving continuous improvement in reservations and performance.

You will coach and mentor staff, collaborate with senior leadership on KPI achievement, and implement go-live plans for new business while supporting year-over-year growth and retention.

Qualifications

• Minimum of 2 years in a TMC leadership role or equivalent mentoring experience.
• Proven ability to manage a team, drive KPIs and SLA performance.
• Strong problem-solving and communication skills, both written and verbal.
• Ability to coach, develop staff and adapt to changing travel industry dynamics.

Responsibilities

• Lead daily performance of the team and manage daily operations to maximize quality, productivity, and client satisfaction.
• Serve as key operations contact for accounts and coordinate with training to develop employees.
• Work with senior leadership to meet KPIs, SLA targets and YOY productivity goals.
• Communicate regularly through daily briefings, team meetings, and monthly performance reviews.
• Oversee workflow, reservations, and end-to-end fulfillment to ensure accuracy and efficiency.

Skills

Team leadership

Problem solving

Communication skills

Adaptability

Discretion

Client relationships

Tools

Microsoft Excel

Microsoft Word

Outlook

ADP

ACD systems

Job description

World Travel, Inc. seeks an Operations Team Manager to lead a corporate travel operations team, including in-office and virtual staff. The role focuses on delivering top customer service, maintaining client satisfaction, and driving continuous improvement in reservations and performance.

You will coach and mentor staff, collaborate with senior leadership on KPI achievement, and implement go-live plans for new business while supporting year-over-year growth and retention.