Remote Travel Client Services Manager

traveling-with-mchaila; Nashville (TN); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% remote

Onboarding and ongoing training

Mentorship and professional growth

Travel industry resources

Travel-related benefits

Job summary

traveling-with-mchaila is seeking a friendly, organized Travel Customer Service Manager to help create a positive experience for clients throughout their travel planning journey. This fully remote role will be a trusted point of contact, helping answer questions, coordinate travel details, and ensure timely, attentive support.

Working alongside experienced travel advisors, you'll assist with client communications, scheduling, reservations updates, and trip coordination while helping keep every

Qualifications

• Experience in customer service or travel is helpful but not required.
• Strong communication and interpersonal skills are essential.
• Detail-oriented with the ability to manage multiple priorities and stay organized.

Responsibilities

• Serve as the primary point of contact for client questions and travel-related requests.
• Collaborate with travel advisors to coordinate reservations and trip details.
• Assist with scheduling, confirmations, itinerary updates, and follow-up communications.
• Provide accurate information and timely support throughout the planning process.
• Maintain organized client records and booking documentation.
• Help ensure travel arrangements are accurate and ready before departure.
• Deliver professional, friendly service to create a seamless client experience.

Skills

Customer service

Communication

Problem solving

Organized

Remote work

Job description

traveling-with-mchaila is seeking a friendly, organized Travel Customer Service Manager to help create a positive experience for clients throughout their travel planning journey. This fully remote role will be a trusted point of contact, helping answer questions, coordinate travel details, and ensure timely, attentive support.

Working alongside experienced travel advisors, you'll assist with client communications, scheduling, reservations updates, and trip coordination while helping keep every