Associate Operations Support Specialist II

Mainspring Energy, Inc.; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Stock options

Flexible shift scheduling

Job summary

Mainspring Energy seeks a highly reliable Operations Support Specialist to monitor system alerts, respond quickly to issues, and follow detailed troubleshooting flowcharts. The role emphasizes flexibility, covering afternoon and weekend shifts and supporting new hardware operations.

You will learn electro-mechanical systems, log actions, and escalate when needed, with the possibility to fill in for vacations and adapt to changing operational demands.

Qualifications

• A Bachelor's degree in a related field is preferred.
• Previous experience in operations, dispatch, or customer support roles.
• Basic technical aptitude; prior experience with dashboards or similar systems is a plus.
• Familiarity with troubleshooting hardware and software systems and technology.
• Ability to follow detailed instructions and processes.
• Strong problem-solving skills with a focus on execution.
• Attention to detail and the ability to work independently.
• Excellent communication skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Willingness to provide flexible shift coverage, supporting team members during vacations or absences.

Responsibilities

• Learn and understand novel electro-mechanical hardware systems and operations.
• Monitor system alerts and notifications during assigned shifts.
• Follow established troubleshooting protocols to address issues.
• Execute problem-solving actions based on provided flowcharts.
• Restart hardware systems or elevate issues to senior engineering staff as needed.
• Maintain detailed logs of alerts and actions taken.
• Ensure all issues are resolved within the allotted time or escalated appropriately.
• Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed.

Skills

Operations experience

Customer support

Troubleshooting

Technical aptitude

Communication skills

Multitasking

Flexible shifts

Independent work

Education

Bachelor's degree in related field

Job description

Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, NextEra Energy Resources, Schneider Electric, and more.

The core values that ground our work, guide our decisions, and connect us together:

• Pragmatic Optimism
• Excellence without Ego

About Mainspring

Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, NextEra Energy Resources, Schneider Electric, and more.

The core values that ground our work, guide our decisions, and connect us together:

• Pragmatic Optimism
• Excellence without Ego
• Proactive Collaboration

Job Overview

We are seeking a highly reliable and detail-oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem-solving skills, comfort with technical systems, and the ability to work independently during afternoon and weekend shifts.

A key aspect of this role is flexibility — you may support coverage needs by filling open shifts, assisting with vacation or absence coverage, and adapting to changing operational demands.

Shift Schedule

This role follows a 4×10 schedule (four 10-hour shifts per week), with two shift block options:
Block A: Sunday – Wednesday from 10:30 AM – 9:00 PM PST/PDT
Block B: Wednesday – Saturday from 10:30 AM – 9:00 PM PST/PDT

Responsibilities

• Learn and understand novel electro-mechanical hardware systems and operations
• Monitor system alerts and notifications during assigned shifts
• Follow established troubleshooting protocols to address issues
• Execute problem-solving actions based on provided flowcharts
• Restart hardware systems or elevate issues to senior engineering staff as needed
• Maintain detailed logs of alerts and actions taken
• Ensure all issues are resolved within the allotted time or escalated appropriately
• Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

Qualifications

• A Bachelor's degree in a related field is preferred
• Previous experience in operations, dispatch, or customer support roles
• Basic technical aptitude; prior experience with dashboards or similar systems is a plus
• Familiarity with troubleshooting hardware and software systems and technology
• Ability to follow detailed instructions and processes
• Strong problem-solving skills with a focus on execution
• Attention to detail and the ability to work independently
• Excellent communication skills
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Willingness to provide flexible shift coverage, supporting team members during vacations or absences

Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don’t meet all posted requirements for a particular role, we’d still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.

In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This position is remote. The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee. Along with the base salary, Mainspring offers pre-IPO stock options + benefits.