Remote Operations Supervisor | Lead & Improve Processes

Centene Corporation; New Jersey; Híbrido; USD 56.000 - 101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401K and stock plans

Tuition reimbursement

Paid time off

Flexible work arrangements

Descripción de la vacante

Centene Corporation in New Jersey seeks a Supervisor Operations to oversee entry and processing staff, manage workflow, and ensure timely, accurate processing to meet contracts. You will hire, train and evaluate staff, develop procedures, and drive process improvements across departments.

Experience leading teams, plus proficiency in Excel and Omni Flow, is highly preferred. The role supports flexible work arrangements including remote/hybrid options, and offers competitive pay and benefits.

Formación

• Bachelor's degree in a related field or equivalent work experience required.
• 2+ years direct supervisory experience including hiring and firing authority for minimum of ten associates required.
• 2+ years in healthcare (government healthcare delivery preferred) or production environment required.

Responsabilidades

• Ensures production effectiveness by monitoring reports, assigning resources as required, analyzing processes and making recommendations for process improvement
• Ensures quality effectiveness by monitoring reports and making adjustments to processes and procedures as necessary
• Responds to customer inquiries and tracks issues for possible process improvement
• Represents department with efforts to promote relationships, improve processes and secure goals
• Collects and analyzes operational data to determine reasons for calls and identify efficiency improvements
• Performs quality control work and provides feedback and coaching to staff
• Handles administrative issues (associate issues, disciplinary matters, timekeeping, scheduling)
• Handles escalations
• Works on special projects as required for staff or self-development as well as meeting corporate and departmental goals and objectives
• Works in conjunction with department staff to analyze and construct procedures in response to new programs or contracts
• Develops and maintains relationships with other departments to collaborate on issues and ensure optimum customer satisfaction
• Performs other duties as assigned
• Complies with all policies and standards

Conocimientos

Excel

Omni Flow

People leadership

Educación

Bachelor's degree or equivalent

Descripción del empleo

Centene Corporation in New Jersey seeks a Supervisor Operations to oversee entry and processing staff, manage workflow, and ensure timely, accurate processing to meet contracts. You will hire, train and evaluate staff, develop procedures, and drive process improvements across departments.

Experience leading teams, plus proficiency in Excel and Omni Flow, is highly preferred. The role supports flexible work arrangements including remote/hybrid options, and offers competitive pay and benefits.