Remote Contact Center Operations Supervisor

Centene Corp.; Missouri; A distancia; USD 56.000 - 101.000; Jornada completa

Descripción de la vacante

Centene Corp. is seeking a Supervisor, Contact Center Operations to oversee daily contact center operations, guide teams, and ensure service quality and regulatory compliance.

The role emphasizes coaching, performance monitoring, and collaboration with training teams to develop effective programs while supporting onboarding and staff development. Remote-MO options are available as part of the flexible work arrangements.

Formación

• Requires a Bachelor's degree and 4+ years of related experience.
• Equivalent experience may be considered in lieu of degree.
• Experience with contact center operations or similar environments is preferred.

Responsabilidades

• Oversees daily operations of contact center teams by planning, directing and evaluating performance to ensure customer satisfaction and compliance.
• Monitors interactions, workflow, and metrics to uphold quality and efficiency standards.
• Serves as primary contact for operations staff and resolves complex issues.
• Provides training and coaching to direct reports for operational improvement.
• Collaborates with training teams to develop materials and programs for the contact center staff.

Conocimientos

Team leadership

Performance metrics

Training & coaching

Operational planning

Educación

Bachelor's degree

Descripción del empleo

Centene Corp. is seeking a Supervisor, Contact Center Operations to oversee daily contact center operations, guide teams, and ensure service quality and regulatory compliance.

The role emphasizes coaching, performance monitoring, and collaboration with training teams to develop effective programs while supporting onboarding and staff development. Remote-MO options are available as part of the flexible work arrangements.