Remote Operations Supervisor - Healthcare Services

View Moreicons; Northern (KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Sagility is seeking an Operations Supervisor to lead a customer service team from a Work@Home US setting. The role focuses on coaching, developing CSRs, and driving performance to meet client expectations.

Qualifications include a high school diploma (associates/bachelors preferred) and 1–2+ years in credentialing with at least 1 year in a supervisory role, plus strong communication and process-improvement skills.

Qualifications

• High school diploma or equivalent required; associate or bachelor degree preferred.
• Strong customer service and communication skills across channels.
• Ability to coach and develop a team to meet KPIs and CPIs.
• Experience with call center processes and performance dashboards.

Responsibilities

• Coach and develop team to achieve account CPIs and KPIs.
• Monitor performance using coaching tools and dashboards.
• Manage performance through coaching, rewards, and reviews.
• Coordinate training and knowledge transfer for continuity.
• Set client expectations and drive daily/weekly action plans.
• Ensure accountability and productivity using client tools and reports.
• Handle escalated and unresolved customer calls.
• Participate in cross-functional activities for improvements.
• Model company policies and promote teamwork and safety.

Skills

Interpersonal communication

Customer service

Problem solving

Verbal communication

Written communication

Conflict resolution

Team leadership

Coaching

Process improvement

Data interpretation

Education

High School Diploma or equivalent

Associates or Bachelor's degree preferred

Tools

Computers and software applications

Phone systems

CRM systems

Job description

Sagility is seeking an Operations Supervisor to lead a customer service team from a Work@Home US setting. The role focuses on coaching, developing CSRs, and driving performance to meet client expectations.

Qualifications include a high school diploma (associates/bachelors preferred) and 1–2+ years in credentialing with at least 1 year in a supervisory role, plus strong communication and process-improvement skills.