Remote Healthcare Operations Supervisor

View Moreicons; El Paso (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Sagility is seeking an Operations Supervisor to lead a customer service team and maintain service quality in a work-at-home setup in the United States. You will coach CSRs, monitor performance dashboards, and drive improvements across call-center metrics, ensuring client satisfaction.

Ideal candidates bring 1–2+ years in credentialing or supervisory roles, strong communication skills, and a track record of improving processes.

Qualifications

• High School Diploma or equivalent required.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Coach and develop team to achieve account specific and organization CPIs and KPIs.
• Monitor employee performance using coaching tool and performance dashboards.
• Manage employee performance including coaching, reward and recognition and merit reviews.
• Facilitate training of backfill classes to ensure knowledge transfer and continuity.
• Communicate client and organization expectations clearly to individuals and teams.
• Develop daily and weekly action plans to address performance relative to team goals.
• Ensure accountability and productivity using client and organizational tools and reporting.
• Handle escalated and unresolved customer calls as needed.
• Participate in cross-functional activities to improve company capabilities.
• Model compliant professional behavior and promote policy adherence.

Skills

Interpersonal skills

Customer service

Problem solving

Verbal communication

Written communication

Conflict resolution

Tech proficiency

Coaching team

Performance dashboards

KPI management

Education

High School Diploma or equivalent

Associates or Bachelor’s degree preferred

Job description

Sagility is seeking an Operations Supervisor to lead a customer service team and maintain service quality in a work-at-home setup in the United States. You will coach CSRs, monitor performance dashboards, and drive improvements across call-center metrics, ensuring client satisfaction.

Ideal candidates bring 1–2+ years in credentialing or supervisory roles, strong communication skills, and a track record of improving processes.