Remote Healthcare Customer Service Specialist

Sagility; Pittsburgh (Allegheny County); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health coverage after 90 days

401(k) with company contribution

PTO

Job summary

Sagility is seeking Remote Customer Service Representatives to support our healthcare call center. You will handle calls, document interactions, and deliver empathetic, clear assistance while meeting daily quality targets. Prior call center experience and a 1+ year tenure are preferred, with a HS diploma required and a reliable home setup.

We offer competitive hourly pay, paid training, health coverage after 90 days, and opportunities for career advancement in a global BPM environment.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Typing at least 25 WPM.
• Hardwired internet connection with sufficient speeds.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Call center experience

Excellent communication

Typing 25 WPM

Customer service mindset

Education

High School Diploma or equivalent

Job description

Sagility is seeking Remote Customer Service Representatives to support our healthcare call center. You will handle calls, document interactions, and deliver empathetic, clear assistance while meeting daily quality targets. Prior call center experience and a 1+ year tenure are preferred, with a HS diploma required and a reliable home setup.

We offer competitive hourly pay, paid training, health coverage after 90 days, and opportunities for career advancement in a global BPM environment.