Remote Operations Supervisor, Commercial Lines

Insurance Office Of America; Riverview (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and bonus

Company-paid health insurance

401K with employer match

Career growth opportunities

Work-life balance

Community service commitment

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure policy administration accuracy, and drive service excellence across a book of commercial lines business. The role emphasizes coaching, HR compliance, and workflow optimization.

You will monitor performance, support staff development, participate in hiring, and collaborate with leadership to maintain data integrity and renewals.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required; professional designations preferred.

Responsibilities

• Provide direct leadership and day-to-day oversight of Account Management staff.
• Ensure compliance with processes and deliver service excellence.
• Support staff development and succession planning.
• Manage an assigned book of business and client relationships.
• Oversee policy administration, placement, billing, and renewals.

Skills

Analytical skills

Customer service

Communication

Organizational skills

Education

High School Diploma or equivalent

Active insurance license

Tools

MS Office

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure policy administration accuracy, and drive service excellence across a book of commercial lines business. The role emphasizes coaching, HR compliance, and workflow optimization.

You will monitor performance, support staff development, participate in hiring, and collaborate with leadership to maintain data integrity and renewals.