Remote Operations Specialist – Gaming Infra
Onward Search
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Benefits offered by this job
Job summary
Onward Search is seeking an Operations Specialist to support high-availability gaming platform infrastructure from a remote location. You will monitor alerts, triage incidents, and drive resolutions while improving processes and documentation to ensure service reliability across worldwide infrastructure.
The role emphasizes proactive monitoring, incident management, and collaboration with cross-functional teams to maintain uptime and performance for players and users globally.
Qualifications
- Experience with Linux operating systems.
- Bash scripting and basic debugging.
- Knowledge of network troubleshooting, ACLs, packet loss, and routing.
- Familiarity with monitoring tools: Prometheus, Grafana, Elasticsearch, CloudWatch.
- Working knowledge of AWS and GCP.
- Understanding ITIL incident and event management.
Responsibilities
- Monitor inbound communications and alerts to identify and track incidents.
- Act as a first responder to investigate and triage service issues.
- Drive incidents impacting players and users toward resolution.
- Review and improve operational documentation, workflows, and monitoring processes.
Skills
Tools
Job description
Onward Search is seeking an Operations Specialist to support high-availability gaming platform infrastructure from a remote location. You will monitor alerts, triage incidents, and drive resolutions while improving processes and documentation to ensure service reliability across worldwide infrastructure.
The role emphasizes proactive monitoring, incident management, and collaboration with cross-functional teams to maintain uptime and performance for players and users globally.
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