Operations Specialist [84343]

Onward Search; Irvine (CA); A distancia; USD 39.000 - 62.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Life Insurance

401(k) Program

eLearning and Ongoing Training

Education Reimbursement

Descripción de la vacante

Onward Search is seeking an Operations Specialist to support high-availability gaming platform infrastructure from a remote location. You will monitor alerts, triage incidents, and drive resolutions while improving processes and documentation to ensure service reliability across worldwide infrastructure.

The role emphasizes proactive monitoring, incident management, and collaboration with cross-functional teams to maintain uptime and performance for players and users globally.

Formación

• Experience with Linux operating systems.
• Bash scripting and basic debugging.
• Knowledge of network troubleshooting, ACLs, packet loss, and routing.
• Familiarity with monitoring tools: Prometheus, Grafana, Elasticsearch, CloudWatch.
• Working knowledge of AWS and GCP.
• Understanding ITIL incident and event management.

Responsabilidades

• Monitor inbound communications and alerts to identify and track incidents.
• Act as a first responder to investigate and triage service issues.
• Drive incidents impacting players and users toward resolution.
• Review and improve operational documentation, workflows, and monitoring processes.

Conocimientos

Linux

Bash scripting

System debugging

Network troubleshooting

ACL management

Packet loss analysis

Routing

Prometheus

Grafana

Elasticsearch

CloudWatch

AWS

GCP

ITIL

Herramientas

Prometheus

Grafana

Elasticsearch

CloudWatch

AWS

GCP

Descripción del empleo

This temporary position, Operations Specialist, offers an exciting opportunity to join our client’s global network operations team, supporting high-availability infrastructure and services for gaming platforms. Based remotely out of region, the role involves proactive monitoring, incident response, system and network troubleshooting, and process improvement to ensure service reliability across our clients worldwide infrastructure.

The application deadline for this role is 10/31/2026.

Operations Specialist Responsibilities:

• Monitor inbound communications and alerts to identify and track incidents.
• Act as a first responder to investigate and triage service issues.
• Drive incidents impacting players and users toward resolution.
• Review and improve operational documentation, workflows, and monitoring processes.

Operations Specialist Qualifications:

• Experience with operating systems Linux, Bash scripting, and system debugging.
• Knowledge of network troubleshooting, including ACL management, packet loss analysis, and routing.
• Familiarity with monitoring tools such as Prometheus, Grafana, Elasticsearch, and CloudWatch.
• Working knowledge of cloud platforms AWS and GCP.
• Understanding of incident and event management frameworks, such as ITIL.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.