Remote Operations Service Specialist (Legal Tech)

Proof; United States; Remote; USD 52,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability insurance

401K available

Flexible time off

Equipment provided

Job summary

Proof is hiring an Operations Service Specialist for a fully remote role serving server partners and clients across the Western United States. The position follows a structured 9am–5pm Mountain or Pacific time schedule with an emphasis on accurate, high-quality service and clear communication via chat.

Ideal candidates bring 1+ years in service-oriented roles, strong collaboration skills, and the ability to manage multiple tasks in a high-volume environment.

Qualifications

• 1+ years of professional work experience in the service of process industry or a related field.
• Accustomed to documenting your work as you go and communicating with a cross-functional audience.
• Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners.
• Strong time management, organization, communication, and administrative skills.
• Ability to prioritize and execute on multiple projects within stated deadlines.
• Experience with high volume work load.
• Experience in legal and/or real estate background preferred.
• A full 8 hours of actual work time (excluding lunch breaks) is expected each workday (9am-5pm Mountain or Pacific time)

Responsibilities

• Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
• Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements
• Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements
• Provide clear and professional written communications to independent service partners and clients on our platform
• Work in a support role, cross training for similar positions as needed
• Be the voice of the customer
• Consistently create an exceptional experience with each contact
• Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement
• Cultivate success through managing efficient operations and user experience
• Identify, solve, and elevate platform issues and opportunities

Skills

Customer service

Cross-functional collaboration

Time management

Administrative skills

Independent work

Empathy

Job description

Proof is hiring an Operations Service Specialist for a fully remote role serving server partners and clients across the Western United States. The position follows a structured 9am–5pm Mountain or Pacific time schedule with an emphasis on accurate, high-quality service and clear communication via chat.

Ideal candidates bring 1+ years in service-oriented roles, strong collaboration skills, and the ability to manage multiple tasks in a high-volume environment.