Remote Operations Service Specialist - Client & Partners

Proof; Oregon; Ibrido; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401K

Flexible time off

Equipment provided

Descrizione del lavoro

Proof is seeking an Operations Service Specialist to join its remote-first team. You will respond to independent server partners and clients via chat, ensuring timely, accurate service and high satisfaction.

You’ll help ensure platform tasks are completed on schedule and participate in process improvements, acting as the voice of the customer to drive quality and efficiency. The role emphasizes empathy, collaboration, and operational excellence across the marketplace used by law firms and pro se

Competenze

• 1+ years of professional work experience in service of process industry or related field
• Experience documenting work for cross-functional audiences
• Strong collaboration and partner management with independent contractor server partners
• Strong time management, organization, communication, and administrative skills
• Ability to prioritize multiple projects within deadlines
• Experience with high volume workload
• Experience in legal and/or real estate background preferred
• A full 8 hours of actual work time (9am-5pm local time) is expected each workday

Mansioni

• Respond to independent server partner and client questions via chat to deliver quality service
• Ensure successful completion of platform jobs through timelines and prompts that meet SLAs
• Adapt quickly in a fast-paced environment and participate in organizational improvements

Conoscenze

Customer support

Time management

Cross-functional collaboration

Documentation

Communication

Server partner management

Operational excellence

Problem solving

Descrizione del lavoro

Proof is seeking an Operations Service Specialist to join its remote-first team. You will respond to independent server partners and clients via chat, ensuring timely, accurate service and high satisfaction.

You’ll help ensure platform tasks are completed on schedule and participate in process improvements, acting as the voice of the customer to drive quality and efficiency. The role emphasizes empathy, collaboration, and operational excellence across the marketplace used by law firms and pro se