Remote Operations Specialist: SaaS & Partner Success

Proof; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k)

Flexible time off

Job summary

Proof is a remote-first legal tech company seeking an Operations Service Specialist to support our server partners and clients. This entry-to-mid level role emphasizes service quality, cross-functional collaboration, and process improvement in a fast-paced environment.

As part of the Operations team, you will work in a remote setting within the Western United States and maintain a 9am–5pm local time schedule.

Qualifications

• 1+ years in service of process, operations, or related field

Responsibilities

• Respond to server partners and client questions via chat to deliver quality service
• Ensure platform jobs meet SLAs with dedicated timelines and prompts
• Adapt quickly in a fast-paced environment and contribute to organizational changes and improvements

Skills

Customer service

Cross-functional collaboration

Time management

Prioritization

High-volume workload

Communication

Job description

Proof is a remote-first legal tech company seeking an Operations Service Specialist to support our server partners and clients. This entry-to-mid level role emphasizes service quality, cross-functional collaboration, and process improvement in a fast-paced environment.

As part of the Operations team, you will work in a remote setting within the Western United States and maintain a 9am–5pm local time schedule.