Remote Operations & Reporting Specialist

McGriff; Atlanta (GA); On-site; USD 56,100 - 104,700; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work model

Charitable contribution match

Stock purchase opportunities

Job summary

McGriff Specialty, a division of Marsh McLennan Agency (MMA), is hiring a Senior Operations Specialist – Reporting. This fully remote role can be located anywhere in the U.S.

You will monitor service performance against SLA/KPIs, track issues and report outcomes to senior management, and prepare governance reporting with escalation protocols for risks. You will collaborate across teams to identify process improvements, manage client requests and escalations, and ensure timely resolution while

Qualifications

• College degree or equivalent education, training and work-related experience.
• Life & Health Insurance license.
• Employee Health and Benefits experience.
• Offshore Operations experience.
• Highly effective written and verbal communication skills.
• Ability to work without direct supervision.
• Proficiency in Microsoft Office.

Responsibilities

• Monitor service performance against SLA/KPIs and challenge reporting and results.
• Track and report issues, trends, and outcomes from monitoring activities to senior management.
• Prepare management information and governance reporting, including escalation protocols for risks.
• Collaborate with cross-functional teams to identify opportunities for process improvements and resolve operational issues efficiently.
• Manage and respond to ongoing client or stakeholder requests, escalations, and ensure timely resolution while maintaining high levels of customer satisfaction.
• Continuously monitor system and process performance, implementing enhancements to optimize efficiency and effectiveness.
• Provide system access administrative support.

Skills

Written communication

Verbal communication

MS Office proficiency

Self-management

Education

College degree

Job description

McGriff Specialty, a division of Marsh McLennan Agency (MMA), is hiring a Senior Operations Specialist – Reporting. This fully remote role can be located anywhere in the U.S.

You will monitor service performance against SLA/KPIs, track issues and report outcomes to senior management, and prepare governance reporting with escalation protocols for risks. You will collaborate across teams to identify process improvements, manage client requests and escalations, and ensure timely resolution while