Remote Offshore Operations & Transition Lead

McGriff; Houston (TX); On-site; USD 93,100 - 173,400; Full time

Benefits offered by this job

Generous time off (personal &voluntei)

Tuition reimbursement

Hybrid work

Charitable contribution match

Stock purchase opportunities

Job summary

McGriff Specialty, a division of Marsh & McLennan Agency, seeks a Corporate Operations Manager for a fully remote role in the U.S. You will lead offshore transition initiatives, ensure service readiness, and drive efficiency across programs.

Applicants should have a college degree and at least seven years in Employee Benefits/Health Insurance, with strong leadership and communication skills. The role offers paid time off, tuition reimbursement, hybrid opportunities, and stock programs.

Qualifications

• College degree or equivalent education
• Seven years of experience in Employee Benefits/Health Insurance
• Leadership experience
• Excellent written and verbal communication

Responsibilities

• Conduct discovery for identified work targeted for offshore transition
• Support solutioning for transition design and service readiness
• Lead implementation activities and transition coordination
• Provide subject-matter-expert support during setup, go-live, and stabilization
• Monitor BAU performance, service quality, and process adherence
• Create and maintain SOPs, job aids, and knowledge articles
• Enable training and knowledge transfer for offshore teams
• Support system conversions and process changes
• Drive standardization, efficiency, and continuous improvement
• Manage stakeholder communication for assigned processes

Skills

Leadership

Communication

Strategic influence

Urgency

Education

Bachelor’s degree or equivalent

Job description

McGriff Specialty, a division of Marsh & McLennan Agency, seeks a Corporate Operations Manager for a fully remote role in the U.S. You will lead offshore transition initiatives, ensure service readiness, and drive efficiency across programs.

Applicants should have a college degree and at least seven years in Employee Benefits/Health Insurance, with strong leadership and communication skills. The role offers paid time off, tuition reimbursement, hybrid opportunities, and stock programs.