Senior Operations Specialist

Marsh McLennan Agency; Birmingham (AL); On-site; USD 75,000 - 139,000; Full time

Benefits offered by this job

Hybrid Work

Tuition reimbursement

Professional development

Stock purchase opportunities

Generous time off

Job summary

Marsh McLennan Agency (MMA) is seeking a Senior Operations Specialist for the McGriff Specialty team. You will guide cross-functional teammates and external vendors to drive growth and service excellence, managing projects to enhance efficiency and accuracy in client servicing and agency operations.

You will play a key role in transitioning core back-end processes from onshore to offshore teams, ensuring SOPs and documentation are up to date, while partnering with Account Managers to align on

Qualifications

• College Degree or equivalent education, training and work-related experience.
• P&C Insurance License.
• Business insurance experience.
• Highly effective written and verbal communication skills.
• Proactive, with urgency and professionalism in all matters.
• Proficiency in Microsoft Office applications.
• Ability to work without direct supervision.

Responsibilities

• Guide teammates across the retail insurance organization and 3rd party vendors.
• Manage projects to meet operational goals and improve efficiency.
• Oversee back-end insurance processes transitioned from onshore to offshore teams.
• Serve as SME for assigned workflows and support offshore staff.

Skills

P&C Insurance License

Communication skills

Microsoft Office

Ability to work without supervision

Responsiveness & professionalism

Education

College degree or equivalent education

Job description

Our not-so-secret sauce. Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a

McGriff Specialty, a division of Marsh McLennan Agency (MMA). Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Our not-so-secret sauce. Award winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Operations Specialist at McGriff Specialty, a division of Marsh McLennan Agency (MMA).

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Senior Operations Specialist on the McGriff Specialty Team, you’ll provide guidance to teammates across the retail insurance organization, and to 3rd party vendors, to support firm growth and success. You’ll manage projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations. In this role, you will also support the implementation and transition of key back-end insurance processes from onshore Account Managers to offshore teams. These processes include, but are not limited to, Loss Runs, Loss Summaries, Policy Checking, Endorsements, and other core account servicing activities. You will help ensure these processes are transitioned thoughtfully and executed by offshore teams with a high degree of accuracy, consistency, and efficiency. You will serve as a subject matter expert for assigned workflows, providing day-to-day support and guidance to offshore teams, answering questions, assist in identifying training needs, and helping develop or refine standard operating procedures (SOPs) and process documentation. This role will also partner closely with onshore Account Managers to understand their needs (discovery), respond to questions, troubleshoot issues, and support implementation efforts that enhance service delivery and operational effectiveness. A key part of this position is continuously evaluating workflows to identify opportunities for process improvement, standardization, efficiency, and quality enhancement across both onshore and offshore operations.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• College Degree or equivalent education, training and work-related experience
• P&C Insurance License
• Business insurance experience
• Highly effective written and verbal communication skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to work without direct supervision

These additional qualifications are a plus, but not required to apply.

• Knowledge of insurance specific systems and applications

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at McGriff, a division of Marsh McLennan Agency, check us out online: https://www.mcgriff.com/

To view additional career opportunities, visit http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick.

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Who You Are Is Who We Are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $74,600 to $139,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: November 30, 2026