Hybrid Employee Benefits Client Service Specialist

Marsh & McLennan Companies, Inc.; Charlotte (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid Work

Tuition reimbursement and professional

Stock purchase opportunities

Job summary

Marsh McLennan Agency is seeking a Client Service Specialist to join the McGriff Employee Benefits team. You will process new and renewal business, maintain client data, and address client questions to support revenue and retention goals.

The role emphasizes accurate processing, timely responses, and professional client interactions, with a hybrid work arrangement across North America and opportunities for growth within MMA.

Qualifications

• Assignment based primarily upon the individual’s minimal level of experience and production capacity to service a midsize book of business.
• High school diploma or equivalent.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Support the service and production team to reach agency revenue and retention goals.
• Process new and renewal business and maintain client information in the management system.
• Answer client questions, resolve issues, and escalate complex cases as needed.
• Assemble proposals, stewardship reports and service plans; assist in renewals and endorsements.

Skills

MS Office

Organizational skills

Communication skills

Client service mindset

Responsiveness

Time management

Accountability

Education

High school diploma or equivalent

Job description

Marsh McLennan Agency is seeking a Client Service Specialist to join the McGriff Employee Benefits team. You will process new and renewal business, maintain client data, and address client questions to support revenue and retention goals.

The role emphasizes accurate processing, timely responses, and professional client interactions, with a hybrid work arrangement across North America and opportunities for growth within MMA.