Senior Remote Operations Program Manager

Prime Response, Inc.; United States; A distancia; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off (PTO)

Medical Insurance

Vision Insurance

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Fidelity 401(k) Retirement Plan

Descripción de la vacante

Prime Response, Inc. seeks a proactive Operations Program Manager to oversee a diverse portfolio of federal and commercial service contracts and support enterprise Operations initiatives.

This is a remote role with periodic travel to customer and contract locations, requiring strong leadership and end-to-end program ownership. The ideal candidate has 5+ years of progressive PM/OPs experience, demonstrated success managing multiple projects, and the ability to guide teams across locations.

Formación

• 5+ years of progressive project, operations, or program management experience with responsibility for people, customers, schedules, and outcomes.
• Experience managing multiple projects, locations, customers, or concurrent workstreams.
• Direct supervisory experience including coaching and staffing decisions.
• Experience in logistics, facilities support, mail operations, warehousing, transportation, or similar labor-intensive environments.
• Strong customer-facing communication and decision-making abilities.

Responsabilidades

• Own day-to-day performance across an assigned portfolio of projects and contracts.
• Serve as primary operational contact for customers, partners, site leadership, employees, and internal stakeholders.
• Lead geographically dispersed teams with clear expectations and accountability.
• Monitor contract requirements, staffing, quality, training, safety, and commitments.
• Develop staffing plans, recruiting pipelines, onboarding, backfill, and succession coverage.

Conocimientos

People leadership

Project management

Customer-facing communication

Risk management

Microsoft 365 (Outlook, Teams, Word, X

Educación

Bachelor's degree in business, operations, logistics, management, public administration, or related field

Equivalent relevant experience

Herramientas

MS 365 (Outlook, Teams, Word, Excel, PowerPoint)

ERP / CRM / CAFM / reporting tools

Descripción del empleo

Prime Response, Inc. seeks a proactive Operations Program Manager to oversee a diverse portfolio of federal and commercial service contracts and support enterprise Operations initiatives.

This is a remote role with periodic travel to customer and contract locations, requiring strong leadership and end-to-end program ownership. The ideal candidate has 5+ years of progressive PM/OPs experience, demonstrated success managing multiple projects, and the ability to guide teams across locations.