Remote Program Operations Lead

Gravity IT Resources; Mountain View (CA); Remote; USD 96,000 - 165,000; Full time

Job summary

Gravity IT Resources is seeking a Program Manager II to support the Lighthouse program, coordinating engagements, executive meetings, and program documentation. This remote, contract role requires strong organizational skills, proactive communication with senior executives, and the ability to manage multiple priorities in a fast-paced enterprise environment.

You will own calendars, manage multi-time-zone scheduling, maintain CRM and program records, prepare briefing materials, and produce

Qualifications

• 5+ years of relevant experience in program operations, project management, business operations, executive operations, or customer engagement.
• Extensive experience within enterprise technology environments.
• Previous experience in an enterprise technology or SaaS organization preferred.
• Strong calendar and scheduling management skills, including coordination across multiple stakeholders and time zones.
• Experience supporting and communicating directly with senior executives and external customers.
• Bachelor’s degree in Business, Finance, Marketing, or related field; PMP certification.

Responsibilities

• Own the master calendar for customer engagements, coordinating schedules across customers, executives, and internal stakeholders.
• Manage complex, multi-party, multi-time-zone scheduling, prioritizing conflicts and escalating issues as needed.
• Maintain customer engagement records, program documentation, meeting materials, customer profiles, agendas, lookbooks, decks, and other artifacts.
• Organize and manage program information within Google Drive using standardized processes and documentation standards.
• Track customer activity, engagement history, program status, outstanding action items, and follow-up activities.
• Prepare executive briefing materials by gathering relevant customer and program context, presenting it clearly and concisely.
• Draft and update customer-facing and executive-facing communications and materials.
• Compile information from Slack, email, calendars, customer conversations, CRM systems, and other sources into recurring leadership reports.
• Support recurring program reporting, metrics, and operational dashboards to provide visibility into program health and customer engagement.
• Ensure customer engagements are documented properly from preparation through meeting completion and follow-up.
• Maintain accurate and current customer information, engagement records, and program status within CRM and related systems.
• Monitor data for completeness, consistency, and accuracy; resolve data quality issues promptly.
• Establish scalable processes for managing customer and program information as the program grows.
• Independently manage assigned projects and operational improvement initiatives.
• Coordinate stakeholders across multiple teams, tracking deliverables, milestones, dependencies, and action items.
• Identify blockers, escalated issues, and drive stakeholders toward completion.
• Develop solutions for workflow gaps or inefficiencies without waiting for detailed instructions.
• Improve processes through documentation, automation, AI tools, and operational best practices.

Skills

Calendar management

Scheduling across time zones

CRM experience

Google Workspace

Slack/Zoom proficiency

Executive communications

Data reporting

AI productivity tools

Education

Bachelor’s degree

PMP certification

Tools

Google Workspace

CRM platforms

Slack

Zoom

AI productivity tools

Job description

Gravity IT Resources is seeking a Program Manager II to support the Lighthouse program, coordinating engagements, executive meetings, and program documentation. This remote, contract role requires strong organizational skills, proactive communication with senior executives, and the ability to manage multiple priorities in a fast-paced enterprise environment.

You will own calendars, manage multi-time-zone scheduling, maintain CRM and program records, prepare briefing materials, and produce