Remote Operations & Process Improvement Analyst

UtiliSave LLC; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Generous PTO

11 holidays

Job summary

UtiliSave LLC is seeking an Operations Analyst to own how work moves between departments in a fully remote role aligned to EST hours. You will shadow each department, document current processes, and drive fixes through cross-functional projects with clear owners and timelines.

You’ll map handoffs, reduce bottlenecks, and implement a transparent process infrastructure using Jira, SharePoint, and lightweight tools.

Qualifications

• 4–7 years in business operations, business analysis, process improvement, or project management, with real time spent establishing process rather than administering one that already existed.
• Demonstrated experience mapping and documenting business processes, and getting a team to actually change how they work.
• Track record running cross-functional projects with stakeholders who do not report to you, and getting them to commit to dates.
• Hands-on with work-tracking tools — Jira, Azure DevOps, Asana, or similar — including board and backlog management.
• Strong writing. You will produce process documentation, status summaries, and recommendations that a CEO reads closely.
• Comfortable across technical and non-technical audiences. You do not need to code, but you need to hold your own with developers and then translate it for an auditor.

Responsibilities

• Sit with each department, map how work actually flows today, and produce documented process for every team — including the handoffs, the exceptions, and the parts nobody has written down.
• Find where work stalls between departments, propose the fix, get agreement from the people affected, and see it through to adoption.
• Run cross-functional projects end to end: scope, plan, owners, dates, dependencies, and follow-through.
• Build the process infrastructure that makes work visible — SharePoint document libraries, shared task lists, intake forms, templates, and checklists.
• Facilitate recurring cross-department meetings. Set the agenda, run the discussion, capture decisions and owners.
• Track work in Jira and give leadership one reliable source for status.
• Surface risks, blockers, and cross-team dependencies early, and drive them to a decision.
• Analyze where time and rework are going, and bring back a recommendation with numbers behind it.
• Support change adoption: train teams on the new process, check whether it stuck 30 days later, and adjust it if it did not.
• Keep documentation current as processes change, and prompt the owners when it drifts.

Skills

Business operations

Business analysis

Process improvement

Project management

Education

PM certifications (PMP/CAPM) or PMO experience

Tools

Jira

Azure DevOps

Asana

Job description

UtiliSave LLC is seeking an Operations Analyst to own how work moves between departments in a fully remote role aligned to EST hours. You will shadow each department, document current processes, and drive fixes through cross-functional projects with clear owners and timelines.

You’ll map handoffs, reduce bottlenecks, and implement a transparent process infrastructure using Jira, SharePoint, and lightweight tools.