OPERATION ANALYST

Black Financial Consult; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Black Financial Consult is seeking a detail-oriented Operations Analyst for a fully remote role. You will monitor processes, analyze data, coordinate workflows, and drive smooth execution across teams to improve efficiency and business execution.

Ideal for early-career professionals, the role emphasizes structured work, data-driven decision making, and collaboration in Agile ceremonies. You’ll report on KPIs, maintain dashboards, and help document SOPs to support scalable operations.

Qualifications

• 3–5 years of experience (internships or academic projects included).
• Strong analytical and organizational skills.
• Good communication and coordination abilities.
• Basic understanding of business operations or process management.
• Ability to work in a structured, fast-paced environment.

Responsibilities

• Support day-to-day business and product operations activities.
• Track operational metrics, KPIs, and performance dashboards.
• Assist in coordinating workflows across product, engineering, and business teams.
• Document operational processes, SOPs, and workflow improvements.
• Identify process gaps and support efficiency improvement initiatives.
• Assist in resolving operational issues and escalations.
• Support reporting and data analysis for operational decision-making.
• Participate in Agile ceremonies and cross-functional meetings.
• Ensure timely follow-up on tasks, dependencies, and deliverables.

Skills

Analytical skills

Organizational skills

Communication

Coordination abilities

Structured work style

Tools

Microsoft Excel / Google Sheets

Jira (preferred)

Job description

This is a remote position. The Operations Analyst will support operational efficiency by monitoring processes, analyzing operational data, coordinating workflows, and ensuring smooth execution across teams. This role is ideal for early-career professionals who are detail-oriented, structured, and interested in operations, process improvement, and business execution.

Key Responsibilities

• Support day-to-day business and product operations activities.
• Track operational metrics, KPIs, and performance dashboards.
• Assist in coordinating workflows across product, engineering, and business teams.
• Document operational processes, SOPs, and workflow improvements.
• Identify process gaps and support efficiency improvement initiatives.
• Assist in resolving operational issues and escalations.
• Support reporting and data analysis for operational decision-making.
• Participate in Agile ceremonies and cross-functional meetings.
• Ensure timely follow-up on tasks, dependencies, and deliverables.

Required Qualifications

• 3-5 years of experience (internships or academic projects included).
• Strong analytical and organizational skills.
• Good communication and coordination abilities.
• Basic understanding of business operations or process management.
• Ability to work in a structured, fast-paced environment.

Technical Skills

• Microsoft Excel / Google Sheets (data tracking and reporting)
• Basic data analysis and reporting
• Process mapping and documentation
• KPI tracking and dashboard understanding
• Familiarity with Agile workflows
• Exposure to tools such as Jira or similar task management systems (preferred)
• Basic understanding of business process improvement concepts.