Remote Operations Manager: Process Improvement

DIRECTV; Bridgeport (CT); Remote; USD 83,000 - 151,000; Full time

Job summary

DIRECTV is seeking a Manager, Business Operations to lead day-to-day operations, develop policies, and drive efficiency across cross-functional teams. You will turn data into actionable recommendations, monitor performance, and present insights to leadership.

The role emphasizes project management, staffing planning, and cost reduction, with a remote US location (excluding Alaska). The position offers a competitive salary structure aligned with US labor market zones.

Qualifications

• 3–5 years of experience in business operations or a closely related field.
• Full understanding of business operations, with the ability to resolve a wide range of issues creatively.
• Demonstrated ability to manage multiple projects at once and develop project plans that account for staffing.
• Proven ability to identify and proactively address staffing or talent issues.
• Strong analytical skills, including ability to interpret trends and metrics and turn them into action.
• Excellent verbal and written communication and presentation skills.
• Ability to work independently with a moderate level of oversight, and to collaborate effectively across functions.
• Preferred: Bachelor's degree in Business Administration, Operations Management, or related field; Lean/Six Sigma; PMP; data analysis tools.

Responsibilities

• Oversee daily business operations and ensure workflows run smoothly and on schedule.
• Execute operational plans within assigned areas of the organization.
• Resolve a wide range of operational issues with creative, solution-based approaches.
• Develop, document, and implement policies and procedures to improve efficiency and effectiveness.
• Monitor, evaluate, and refine existing processes, procedures, and systems.
• Analyze operational trends to identify opportunities for improvement and cost savings.
• Manage multiple projects or programs from planning through completion.
• Build project plans accounting for staffing, timelines, and dependencies.
• Lead small projects or portions of larger initiatives.
• Identify, track, and report on key performance metrics to confirm goals are met.
• Prepare reports and dashboards for leadership insights.
• Develop and maintain relationships with internal and external stakeholders.
• Present complex information clearly, in writing and verbally, to diverse audiences.
• Identify staffing issues and provide mentorship to less experienced team members.

Skills

Cross-functional collaboration

Project management

Process analysis

Communication skills

Independence with oversight

Education

Bachelor's degree in Business Administration, Operations Management, or related field

Lean Six Sigma certification

Project Management Professional (PMP) certification

Tools

Data analysis tools

Job description

DIRECTV is seeking a Manager, Business Operations to lead day-to-day operations, develop policies, and drive efficiency across cross-functional teams. You will turn data into actionable recommendations, monitor performance, and present insights to leadership.

The role emphasizes project management, staffing planning, and cost reduction, with a remote US location (excluding Alaska). The position offers a competitive salary structure aligned with US labor market zones.