Remote Operations Manager, Patient Access & Support

Cardinal Health; San Juan (PR); On-site; USD 88,000 - 125,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account (HSA)

Paid parental leave

Job summary

Cardinal Health is seeking a senior operations leader to manage enrollment and eligibility reimbursement for patient support programs. You will coach up to 100 employees, coordinate with client accounts, and drive program performance.

This remote, full-time role requires strong leadership, stakeholder communication, and the ability to travel up to 25% as needed. Anticipated salary range is $87,700–$125,300, with bonus eligibility and comprehensive benefits.

Qualifications

• Minimum of Bachelor’s degree or equivalent, preferred
• Proven record of leading and developing a team of employees with experience building a bench of talent
• Prior experience in patient support services, healthcare, or related field, preferred
• Pharmacy and Medical insurance knowledge with both commercial and government plans highly desired
• Specialty pharmaceutical knowledge, preferred
• Strong desire for career progression into leadership roles
• Willingness to roll up sleeves and work with any levels of the organization
• Excellent listener, problem solver, motivator, and coach
• Demonstrated leadership and communication skills
• Approachable with the ability to build rapport with teammates across functions and businesses
• Sound decision maker with financial acumen

Responsibilities

• Manage, coach, lead, and mentor subordinate supervisors who direct employees in enrollment and eligibility reimbursement for patient support programs
• Responsible for the overall direction, coordination, and evaluation of their teams up to 100 employees
• Oversee work on a daily basis in conjunction with supervisors and team leads while resolving day-to-day problems using defined processes
• Build customer relationships, interpret customer needs and assesses their business requirements while developing alternate solutions when needed
• Interact with clients to provide resolution to inquiries and present updates on specific program performance
• Regularly communicate with customer account managers on client requests and needs
• Oversee employee schedules to ensure proper business coverage as outlined by client contracts and company policies
• Set priorities for the team to ensure task completion, coordinate work activities with other supervisors
• Conduct time and capacity studies to forecast future staffing needs
• Coordinate with talent acquisition related to vacancy needs and interview and select top talent
• Coach and mentor supervisors providing feedback and advice
• Design and deliver corrective action plans for employees
• Provide input into succession plans and development plans for employees
• Conduct one-on-one discussions with supervisors documenting performance and providing feedback
• Work within budget and financial objectives as defined by director
• Works directly with the manufacturer clients on program requirements, day to day operations and ideas to grow the business
• Lead Quarterly Business Reviews with the client
• Communicate with directors providing updates on current workload and performance
• Serve as an escalation point of contact for employees, patients, and providers to resolve issues
• Serve as a subject matter expert providing coaching and training to employees in the areas of customer service, case resolution, and database management
• Coordinate with training center of excellence related to upcoming training needs
• Develop employee knowledge and skill set through monitoring and quality review of telephone calls and documentation of work
• Interact with indirect reports regularly during skip-level one-on-ones
• Review activity reports to assess performance

Skills

Leadership

Team management

Communication

Problem solving

Travel

Education

Bachelor's degree

Job description

Cardinal Health is seeking a senior operations leader to manage enrollment and eligibility reimbursement for patient support programs. You will coach up to 100 employees, coordinate with client accounts, and drive program performance.

This remote, full-time role requires strong leadership, stakeholder communication, and the ability to travel up to 25% as needed. Anticipated salary range is $87,700–$125,300, with bonus eligibility and comprehensive benefits.