Remote Operations Lead for Cooperative Care Network

NRG Consulting; United States; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

2 weeks PTO annually

Health insurance

Dental and Vision coverage

Paid Holidays: 6 annually

Sick Leave (California)

Job summary

Vivid Life Home Care is seeking an Operations Manager to oversee centralized systems, infrastructure, and daily operations across the cooperative network. You will support CSRs, Cooperative Admins, and caregiver member-owners to deliver high-quality, scalable service.

The role emphasizes systems leadership, training, data analysis, and KPI oversight, with occasional after-hours support. Collaboration across cooperatives is essential while preserving local autonomy.

Qualifications

• 3+ years operations, systems development and implementation, or healthcare operations experience.
• Experience with CRM/scheduling/accounting systems (AxisCare, HubSpot, QuickBooks Online or similar).
• Experience delivering training or facilitating learning programs to adult audiences.
• Strong technical troubleshooting and systems management skills.
• Experience managing KPIs and operational performance metrics.
• Ability to work in fast-paced, startup or growth environments, including after-hours work.
• Bilingual in Spanish (working proficiency).

Responsibilities

• Lead creation, rollout, adoption, and optimization of operational systems (AxisCare, HubSpot, QuickBooks Online).
• Develop and maintain SOPs, workflows, and system standards.
• Ensure data integrity, reporting accuracy, and KPI visibility.
• Identify opportunities for operational efficiency and scalable growth.
• Support enterprise-level operational initiatives as assigned.
• Design and deliver training programs for Cooperative Admins and staff.
• Provide ongoing coaching and reinforcement of operational standards.
• Act as primary escalation point for system-related issues.

Skills

Bilingual Spanish

Operations management

Systems development

Training facilitation

Data analysis

KPI tracking

Tools

AxisCare

HubSpot

QuickBooks Online

Google Workspace

Job description

Vivid Life Home Care is seeking an Operations Manager to oversee centralized systems, infrastructure, and daily operations across the cooperative network. You will support CSRs, Cooperative Admins, and caregiver member-owners to deliver high-quality, scalable service.

The role emphasizes systems leadership, training, data analysis, and KPI oversight, with occasional after-hours support. Collaboration across cooperatives is essential while preserving local autonomy.