Cooperative Operations Leader & Systems Architect

New Left Accelerator; Los Angeles (CA); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

PTO

Sick Leave

Holidays

Health Insurance

Dental & Vision

Professional development

Job summary

Vivid Life Home Care Headquarters in California seeks an Operations Manager to oversee centralized systems, infrastructure, and daily performance across the cooperative network, ensuring CSRs, Cooperative Admins, and caregiver member-owners receive strong support for high-quality, dignified care.

This role blends systems management, training, technical support, implementation oversight, and data analysis to drive consistency and growth while preserving local autonomy across cooperatives.

Qualifications

• 3+ years operations, systems development and implementation, or healthcare operations experience.
• Experience with CRM/scheduling/accounting systems (AxisCare, HubSpot, QuickBooks Online or similar).
• Experience delivering training or facilitating learning programs to adult audiences.
• Strong technical troubleshooting and systems management skills.
• Experience managing KPIs and operational performance metrics.
• Ability to work in fast-paced, startup or growth environments, including the ability to work long hours outside of the traditional 9-5.
• Bilingual in Spanish (working proficiency)

Responsibilities

• Lead creation, rollout, adoption, and optimization of operational systems (AxisCare, HubSpot, QuickBooks Online).
• Develop and maintain SOPs, workflows, and system standards.
• Ensure data integrity, reporting accuracy, and KPI visibility.
• Identify opportunities for operational efficiency and scalable growth.
• Support enterprise-level operational initiatives as assigned.
• Design and deliver training programs for Cooperative Admins and staff.
• Apply adult learning principles to improve system adoption.
• Provide ongoing coaching and reinforcement of operational standards.
• Adapt training for diverse cultural and linguistic needs.

Skills

Bilingual Spanish (working proficiency

CRM systems experience

Scheduling systems

Accounting systems

Training / facilitation

KPI tracking

Systems thinking

Tools

AxisCare

HubSpot

QuickBooks Online

Job description

Vivid Life Home Care Headquarters in California seeks an Operations Manager to oversee centralized systems, infrastructure, and daily performance across the cooperative network, ensuring CSRs, Cooperative Admins, and caregiver member-owners receive strong support for high-quality, dignified care.

This role blends systems management, training, technical support, implementation oversight, and data analysis to drive consistency and growth while preserving local autonomy across cooperatives.