Remote Operations Lead — Cooperative Care Network

NRG Consulting Group; Los Angeles (CA); Remote; USD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

PTO: 2 weeks annually

Sick leave (California)

Paid holidays: 6 annually

Health insurance (min essential)

Dental & Vision

Professional development

Tech access for role

Zusammenfassung

Vivid Life Home Care Headquarters is seeking an Operations Manager to oversee centralized systems, infrastructure, and daily operations across its cooperative network. The role ensures CSRs, Cooperative Admins, and caregiver member-owners are supported with scalable, high-quality care through standardized tools and workflows.

The position is remote with required in-person responsibilities in the Los Angeles area; bilingual English/Spanish is preferred.

Qualifikationen

• 3+ years in operations, systems development and implementation in a healthcare/ops context.
• Experience with CRM/scheduling/accounting systems (AxisCare, HubSpot, QuickBooks Online).
• Strong troubleshooting and training/facilitation skills.
• Bilingual in Spanish (working proficiency).

Aufgaben

• Lead systems leadership, implementation & infrastructure management across the network.
• Design and deliver training programs for Cooperative Admins and staff.
• Provide technical support and escalate system issues with vendors.
• Monitor KPIs, data quality, and reporting across platforms.
• Support cooperative onboarding and workflow adoption across co-ops.

Kenntnisse

Systems thinking

Training & coaching

Data analysis

Bilingual Spanish (working proficiency

Tools

AxisCare

HubSpot

QuickBooks Online

Jobbeschreibung

Vivid Life Home Care Headquarters is seeking an Operations Manager to oversee centralized systems, infrastructure, and daily operations across its cooperative network. The role ensures CSRs, Cooperative Admins, and caregiver member-owners are supported with scalable, high-quality care through standardized tools and workflows.

The position is remote with required in-person responsibilities in the Los Angeles area; bilingual English/Spanish is preferred.