Remote Operations Lead — AI, Automation & Delivery

SmartPA; United States; Hybrid; USD 73,994 - 100,901; Full time

Benefits offered by this job

Competitive salary

33 days holiday

Flexitime core hours 10:00-16:30

Hybrid (Edinburgh) or fully remote (UK

Ongoing development and career growth

Employee Assistance Programme

Job summary

SmartPA seeks an experienced operations leader to own day-to-day performance of a major client account, partnering with the Key Account Manager to sustain and improve delivery. You will spot bottlenecks, brief our automation/AI teams, and push for faster, more reliable processes across QA, Automation and Pod Lead groups.

This role requires calm leadership, strong stakeholder engagement, and a data‑driven approach to manage risk while driving continuous improvement in a fast-paced environment.

Qualifications

• 5+ years leading and developing teams in a corporate environment.
• Excellent communication and presentation skills — confident leading meetings and presenting to senior client stakeholders.
• A solid understanding of what automation and AI can do for operational efficiency, and the ability to brief a technical team to deliver it.
• Hands‑on experience using AI tools (e.g. Gemini) in your own day‑to‑day work.
• Strong data literacy with a keen eye for accuracy — able to read dashboards and reports, spot inaccuracies and inconsistencies, pull out useful insights, and flag risks early
• Confident coordinating teams across functions (and time zones), largely online, without relying on constant live meetings

Responsibilities

• Keep an overall view of how the account runs, and lead its day-to-day delivery
• Work with the QA, Automation and Pod Lead teams to find what's slowing things down and fix it
• Make sure work is delivered accurately, efficiently and in line with agreed service levels (SLAs)
• Spot where automation or AI could save time or improve quality and brief our technical teams
• Read the account's performance data with the Key Account Manager and flag risks early
• Lead the rollout of new tools and ways of working, supporting the team through the change

Skills

Leadership

Communication

Automation briefing

Data literacy

Cross-functional coordination

Google Workspace

AI tools usage

Tools

Gemini

Google Workspace

Job description

SmartPA seeks an experienced operations leader to own day-to-day performance of a major client account, partnering with the Key Account Manager to sustain and improve delivery. You will spot bottlenecks, brief our automation/AI teams, and push for faster, more reliable processes across QA, Automation and Pod Lead groups.

This role requires calm leadership, strong stakeholder engagement, and a data‑driven approach to manage risk while driving continuous improvement in a fast-paced environment.