AI & Automation Lead, Customer Ops

NextGenEnergyJobs; Alabama; On-site; USD 120,000 - 170,000; Full time

Job summary

AlertMedia is seeking an AI & Automation Lead for Customer Operations to drive automation initiatives across support, success, and operations. You will translate business needs into technical solutions and lead cross-functional teams to deliver impact.

The role requires strong curiosity, preference for acting on data, and ability to navigate ambiguity while maintaining clear communication and accountability.

Qualifications

• Leads with curiosity and can identify priorities in ambiguity.
• 2+ years in technical, operations, or strategy roles.
• Experience in customer success or implementation preferred.
• Engineering or computer science background preferred.
• Delivers ideas from concept to execution with minimal oversight.
• Strong PM skills for complex initiatives.
• Able to work cross-functionally with accountability.

Skills

Project management

Cross-functional influence

Ambiguity tolerance

Technical fluency

Independent execution

Customer success exp

Engineering background

Accountability

Learning agility

Communication skills

Job description

AlertMedia is seeking an AI & Automation Lead for Customer Operations to drive automation initiatives across support, success, and operations. You will translate business needs into technical solutions and lead cross-functional teams to deliver impact.

The role requires strong curiosity, preference for acting on data, and ability to navigate ambiguity while maintaining clear communication and accountability.