Remote Operations Excellence Specialist

Coterie-Insurance; United States; Remote; USD 60,000 - 63,000; Full time

Benefits offered by this job

Remote work

Health insurance

Dental & vision

Life insurance

FSA/HSA

401K with match

PTO

Holidays

Education stipend

Job summary

Coterie Insurance is seeking an Operations Excellence Specialist to serve as a subject matter expert across Payments, Renewals, Claims, and Commissions. You will own complex operational workflows, drive continuous improvement, and collaborate with Finance, Claims, Underwriting, Product, Engineering, and Customer Care to scale efficiency and accuracy.

You will lead process documentation, participate in testing and system enhancements, and identify opportunities to improve customer outcomes

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
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Responsibilities

• Manage specialized operational processes across Payments, Renewals, Claims, and Commissions, ensuring activities are completed accurately, efficiently, and in accordance with established procedures and compliance requirements.

Skills

Analytical skills

Organizational skills

Problem solving

Communication

Independent work

Education

Bachelor's degree

Tools

Excel

SharePoint

Power Automate

Salesforce

Jira

Confluence

Job description

Coterie Insurance is seeking an Operations Excellence Specialist to serve as a subject matter expert across Payments, Renewals, Claims, and Commissions. You will own complex operational workflows, drive continuous improvement, and collaborate with Finance, Claims, Underwriting, Product, Engineering, and Customer Care to scale efficiency and accuracy.

You will lead process documentation, participate in testing and system enhancements, and identify opportunities to improve customer outcomes