Remote Operations & CRM Coordinator – ATP Program

System One; Newtown Square (Delaware County); On-site; USD 32,000 - 34,000; Full time

Job summary

System One is seeking an Operations Support Specialist to manage day-to-day ATP program operations in a remote setting. This non-technical, operations-focused role handles email communications, CRM record maintenance, and approval workflows.

The ideal candidate brings 2–3 years of customer service or operational support experience, strong written communication, and the ability to work independently while following established processes and using AI-assisted tools to improve efficiency.

Qualifications

• 2–3 years of customer service or operational support experience.
• Experience managing a company or department email inbox and handling multiple requests simultaneously.
• Hands-on experience using a CRM to document customer interactions, requests, and resolutions.
• Strong written communication skills with the ability to communicate professionally and clearly through email.
• Highly organized with strong attention to detail and follow-through.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills and the ability to use good judgment when determining how to handle requests.
• Comfortable following established processes while also identifying opportunities for improvement.
• Dependable, punctual, and able to consistently work 8:00 AM-5:00 PM EST.
• Experience with AI tools or email categorization/workflow tools is a plus.
• Experience supporting training programs, certifications, professional development, or partner programs is a plus.

Responsibilities

• Manage daily ATP Trainer inbox operations, including reviewing, categorizing, prioritizing, and responding to inquiries.
• Provide timely and professional email support to instructors, training partners, and other stakeholders.
• Maintain accurate and detailed records of inquiries, requests, and resolutions within the CRM.
• Support PDU and certification course approval workflows, ensuring requests are properly reviewed, documented, and routed.
• Assist with instructor onboarding, badge management, and other ATP program administrative activities.
• Review and categorize emails and requests according to established processes, templates, and escalation paths.
• Identify issues requiring escalation and ensure they are routed to the appropriate team member.
• Communicate with internal teams and external partners to gather information and move requests toward resolution.
• Follow documented procedures while identifying opportunities to improve efficiency, consistency, and customer experience.
• Support EPP administration and other program-related operational activities as needed.
• Maintain organized documentation and ensure information in the CRM is accurate and up to date.
• Use available technology and AI tools to improve categorization, workflow efficiency, and operational processes.

Skills

Customer service

Operational support

Email management

Tools

CRM

Email tools

Job description

System One is seeking an Operations Support Specialist to manage day-to-day ATP program operations in a remote setting. This non-technical, operations-focused role handles email communications, CRM record maintenance, and approval workflows.

The ideal candidate brings 2–3 years of customer service or operational support experience, strong written communication, and the ability to work independently while following established processes and using AI-assisted tools to improve efficiency.