Remote Operations Coordinator - Client & Project Management

Dki-Service; Chicago (IL); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health/Dental/Vision Benefits

PTO

Paid Holidays

401(k)

Job summary

DKI is seeking an Operations Coordinator to support the Operations Team in managing commercial projects for our clients. This remote role reports to the Operations Consultant and involves dispatching jobs to service providers, monitoring progress, and ensuring accurate billing preparation.

Candidates must have strong organization, attention to detail, and excellent communication skills. Travel may be required up to 20% to meet client needs and project milestones.

Qualifications

• General knowledge of the restoration industry; 1 year experience preferred.
• Estimating training and experience is a plus; 1 year.
• Associates degree preferred or equivalent of 5 years’ work experience.

Responsibilities

• Communicate service level requirements to providers for new projects.
• Assist team in evaluating scope of work and gather documents for proposals.
• Maintain CRM job records with documents, estimates, and photos.
• Resolve project issues to ensure client satisfaction.
• Build relationships with service providers to ensure quality service.
• Manage multiple projects and client accounts.
• Audit estimates and project invoices for accuracy.
• On-call rotation.
• Perform additional duties as assigned.

Skills

Project management

Team player

Organization

Attention to detail

Communication

Stress tolerance

Problem solving

Independence & teamwork

Customer service

Education

Associate degree or 5 yrs exp

Tools

MS Teams

MS Outlook

MS Office

Job description

DKI is seeking an Operations Coordinator to support the Operations Team in managing commercial projects for our clients. This remote role reports to the Operations Consultant and involves dispatching jobs to service providers, monitoring progress, and ensuring accurate billing preparation.

Candidates must have strong organization, attention to detail, and excellent communication skills. Travel may be required up to 20% to meet client needs and project milestones.