Remote Operations & Community Lead (Long-Term)

VentureCopilot; New York, Northern (NY, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

VentureCopilot is seeking an organized, empathetic operations and community support specialist to own customer support inboxes, manage trip logistics, and foster a welcoming online community for a women-centered travel brand.

You will track payments, manage bookings, draft communications, and build repeatable workflows, while partnering with the founder to balance process with personal touch in a fully remote role.

Qualifications

• Warm, professional communication with clear boundaries.
• Strong ownership and proactive problem solving.
• Ability to manage high-volume bookings, payments and member conversations.
• Background in administration, customer service, community management, hospitality, travel, or events.
• Culturally thoughtful with awareness of Muslim women's needs.

Responsibilities

• Manage the admin inbox and respond to customer questions clearly, thoughtfully, and promptly.
• Follow up with prospective travelers, answer trip-related questions, and help qualified leads complete their bookings.
• Maintain accurate participant records in the CRM, including leads, bookings, payment status, forms, waivers, and rooming preferences.
• Monitor outstanding payments, forms, and deadlines, sending reminders and escalating concerns when necessary.
• Support trip launches, waitlists, onboarding, pre-departure communications, and post-trip follow-up.
• Draft and schedule newsletters, trip announcements, and other community communications.
• Help manage the virtual membership platform and create a welcoming, active online environment.
• Welcome new members and guide them toward relevant groups, resources, and conversations.
• Respond to member questions and encourage thoughtful engagement across the platform.
• Coordinate with trip leaders, contractors, and external partners when participant or community needs require it.

Skills

Warmth with boundaries

Ownership

Organized under volume

Experience in admin, CS, community mgm

Culturally thoughtful

Travel or hospitality background

Email marketing experience

Tools

CRM fluency

Job description

VentureCopilot is seeking an organized, empathetic operations and community support specialist to own customer support inboxes, manage trip logistics, and foster a welcoming online community for a women-centered travel brand.

You will track payments, manage bookings, draft communications, and build repeatable workflows, while partnering with the founder to balance process with personal touch in a fully remote role.